Provides teller services to include processing transactions such as deposits, withdrawals, and cashing checks. Utilizes knowledge and judgment to assure the validity of transactions processed. Must provide sincere, responsive customer service.
Duties and Responsibilities
Greets customers and non-customers as they enter the bank. Accepts and verifies customer deposits; and processes loan payments. Cashes checks and processes less cash transactions within their authorized limit; obtains supervisors approval to process transactions which exceed their authorized limits. Follows procedures to avoid fraud (verify identification, mark up account, etc). Safeguards and balances cash drawer to $0.00 outage each day. Maintains cash drawer limits as specified. Completes applicable logs and assists with all end of the day balancing procedures as applicable. Meets or exceeds all goals determined by retail management to include referrals, balancing, attendance and others as applicable. Follows compliance procedures of reporting applicable transactions such as CTRs, SARs, other monetary logs, Regulation CC holds, and internal audit procedures. Provides a consistent level of customer service in accordance with the standards determined by branch management and regulated by retail mystery shops. Maintains the security and confidentiality of pertinent information and records. Demonstrates flexibility in responding to additional duties, projects, or schedule changes as assigned or directed. Performs special services as requested by customers, such as selling cashier checks, gift cards, processing cash advances and TT&L payments and selling travelers checks and savings bonds.
High school education or equivalent required Six months to one year cash handling / retail experience
Insperity - 2 years ago
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