Responsible for the supervision of the teller area and all operations within the branch. Guide and manage branch staff with the goal of providing quality service to members in transactions, loans and accounts.
Guide tellers in the efficient handling of member needs and accurate transactional processes.
Supervise activities of the teller operations by assigning work, answering questions, solving complex issues, helping with complex transactions and sensitive member relations problems.
Develop, apply and evaluate policies and procedures for the branch. Work with branch management to ensure efficient processes and proper documentation exists within the branch.
Ensure tellers and staff members are fully aware of all procedures applicable to the branch and receive on-going communication on any changes to these policies/procedures.
Responsible for cash management and additional inventory including travelers’ checks, gift cards, money orders, etc. Ensure proper management of cash and inventory is within set guidelines for the branch.
Serve as official vault teller for the branch including cash order, verification, oversight, etc.
Investigate teller outages and report losses as required to appropriate individuals. Issue coaching/counseling to teller staff for controllable losses and outages.
Analyze work flow for the branch and develop a proper schedule based on need. Work with additional branch management to ensure members receive excellent service while balancing adequate staffing levels.
Ensure that safety and security policies and procedures are up to date and available for staff members’ review.
Assist staff members in solving complex problems or member issues. Process higher level approvals based on delegated authority.
Ensure at least 60% of your time is spent directly in branch operations including processing teller transactions, providing excellent service to members, etc.
Responsible for equipment and supplies for the branch.
Assist branch management in recommending and supervising the branch budget.