SUMMARY Provides customer service to all bank customers. Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions. Represents the bank with professionalism both on the job and within the community by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Greets customers with a friendly and positive attitude.
Receives and processes deposits and checks, and issues appropriate receipts, following all bank procedures.
Enters customers' transactions into computer to record transactions, issues computer generated receipts, and places holds on accounts at manager’s discretion.
Maintains proper security procedures. Checks suspect accounts, including but not limited to kiting and fraud, protecting the bank from operational risk. May be required to lock and unlock vaults including setting time locks when required.
Balances currency, coin, and checks in cash drawer daily and compares totaled amounts with data displayed on computer screen, prepares currency transaction reports, and makes entries in the monetary log. Reports discrepancies to manager.
Explains, promotes, or sells banks products and services including but not limited to travelers checks, savings bonds, money orders, cashier's checks, and provides access to safe deposit boxes. Assists customers with current promotional rates, balancing, and NSF problems.
Maintains ATM balance and adds cash.
Accepts loan payments.
Performs opening and closing duties. These duties include but are not limited to checking the video tape and back-up tape, turning on/off the computers, and processing night drop transactions.
Answers the phone.
Provides outstanding customer service by assisting customers with any bank transactions and questions they may have.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be located at 2917 S. Horner Blvd in Sanford, NC.
EDUCATION and/or EXPERIENCE High school diploma and one to three months related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS PC experience, teller application experience or the ability to learn teller applications.
LANGUAGE and COMMUNICATION SKILLS Ability to read, write, and speak English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
ANALYTICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
SAFETY, SECURITY and CONFIDENTIALITY This position requires keeping complete confidentiality of all customer transactions and information, and paying close attention to security within and around the bank's premises at all times.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, and talk or hear. The employee must routinely have the ability to key numbers into computer from keyboard and operate levers. The employee is occasionally required to sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Capital Bank - 2 years ago
Capital Bank Corporation owns about a quarter of Capital Bank, NA, which has more than 140 offices in the Carolinas, Florida, Tennessee,...