Teller
Community Trust Bank, Inc. - Mount Vernon, KY

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This job reports to the Branch Manager .

Relocation is not provided and travel is not required.

This is a Part-Time position , working 1st Shift .
Number of Openings for this position: 1

Overview
Teller Performance Standards are an integral part of our continued commitment to provide our customers excellent service. These established standards are the benchmark of Community Trust Bank Teller Service Behavior.
Teller performance standards are tracked and measured on a 12 month rotating basis from the date the performance evaluation period begins for each teller. Managers/Supervisors discuss progress or lack of progress according to these standards with the employee at least quart... [more]
Teller Performance Standards are an integral part of our continued commitment to provide our customers excellent service. These established standards are the benchmark of Community Trust Bank Teller Service Behavior.
Teller performance standards are tracked and measured on a 12 month rotating basis from the date the performance evaluation period begins for each teller. Managers/Supervisors discuss progress or lack of progress according to these standards with the employee at least quarterly.
Incorporated in the Teller Performance Standards are measurements of critical areas of the Teller job responsibilities as listed below.
I. Sales Referrals - 25% Tellers are responsible for identifying referral opportunities, making appropriate referrals to other areas within the company, and initiating customer contact calls.
A SALES REFERRAL IS DEFINED AS: “An employee initiated conversation where the customer shows interest in a product or service and the employee arranges for the customer to speak with a specialist about the product or service.” This becomes a qualified referral when the customer does in fact meet with the specialist to whom the referral was made.
II. Service Quality - 15% Verbal and non-verbal communications have a significant impact on how our customers perceive the service we provide them. Therefore, it is crucial that the following Service Quality Standards be met in every encounter tellers have with a customer. The Supervisor will observe these behaviors to ensure Standards are being met consistently.
III. Balancing - 30% Tellers are responsible for balancing their cash drawer each day. An out of balance situation results in a negative impact to the bank and/or the customer. Balancing standards are set forth to the tolerance level for acceptable dollar amount of outages. Supervisors are required to monitor outages daily.
IV. Policy and Procedures - 30% Violations of Policies and Procedures detailed in the Branch Operations Manual, Security Manual, Employee Handbook, Code of Ethics, CTBI Policies, and as will be discussed in Teller Training, are monitored by the Teller Supervisor. Coaching and/or Disciplinary Action will be implemented as violations occur. Examples of areas included but not limited to in this standard are: losses resulting from not following Check Handling Guidelines; Excessive Absenteeism; Adherence to BSA reporting; Incorrect processing of transactions; Dual Control; Cash Drawer Limits; etc.
Teller Performance Standards are mandatory and apply to all employees (FT, PT, and Temp Service) who perform Teller functions.

Job Skills/Requirements
SECTION I. JOB RESPONSIBILITIES
1. Sell and/or refer bank's products and services to customers and prospects.
2. Demonstrate a continuously helpful, friendly attitude and adherence to
established Service Quality Standards.
3. Receive and handle deposits of all types and ensure the proper endorsement on negotiable instruments within the deposits.
4. Cash Checks and process other transactions accurately and efficiently in accordance with established... [more]
SECTION I. JOB RESPONSIBILITIES
1. Sell and/or refer bank's products and services to customers and prospects.
2. Demonstrate a continuously helpful, friendly attitude and adherence to
established Service Quality Standards.
3. Receive and handle deposits of all types and ensure the proper endorsement on negotiable instruments within the deposits.
4. Cash Checks and process other transactions accurately and efficiently in accordance with established policies and procedures.
5. Adhere at all times to the check handling guidelines, established drawer limits and the limitation of signing authority.
6. Reconcile cash and transactions to within the "teller balancing standards" and report results through submission of teller daily balance sheet.
7. Maintain neat and orderly work area and ensure that all negotiable items, confidential records and customer information are properly secured at all times.
8. Adhere to all security policies and procedures.
9. Follow bank guidelines before, during and after robbery.
10. Maintain a working knowledge and adhere to written policies and procedures regarding the Bank Secrecy Act and other applicable Anti-money Laundering policies.
11. Perform other duties within the branch as assigned.

SECTION II. SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job and through training.
Effective oral and written communication skills.
Strong math aptitude
Excellent PC skills with working knowledge of applicable computer software programs.
Ability to use a calculator.
Detail oriented.
Ability to lift and carry coinage weighing up to 30 pounds.
SECTION III. WORKING CONDITIONS
Normal Bank Lobby and Drive-thru Window Conditions
After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.

Education Requirements
- High School Diploma/GED

Screening Requirements: Drug Screen, Criminal Background Check, Credit Check

Community Trust Bank, Inc. - 18 months ago - save job - block
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