First Niagara - Rochester, NY

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Required Skills:
High School Diploma or G.E.D. required
6 months cash handling experience required
3-6 months with a retail/sales/referral experience

Job Description:
The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.
Convert service interactions to sales referrals and achieve prescribed referral goal
Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes
Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity
Facilitate customer transactions in an accurate and timely fashion
Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for “5”)
Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships
Do what’s best for the customer by referring to branch team members and cross-functional business partners as appropriate
Take personal ownership for the resolution of customer service issues
Be a positive and effective team player by helping others on the team achieve success
Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you
Maintain adequate control over cash and maintain cash differences within prescribed bank policy
Maintain operational proficiency in performing client transaction/service
Maintain operational proficiencies while conducting back office compliance and security procedures
Stay informed and be clear in understanding operational changes, as they occur
Must adhere to pertinent laws, regulations, First Niagara’s Compliance Policy and external compliance requirements

About this company
32 reviews
A lot of water and a few barrels have gone over Niagara Falls since First Niagara Bank was founded. Tracing its roots to 1870, the flagship...