Teller
Lake Trust Credit Union - Lansing, MI

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*Please note this part-time position will float to the Lansing area branches.

Position is responsible for providing high quality, efficient and friendly services to the members on the front line. Cross-sell products and services to members to meet individual goals and Balance Scorecard measurement to benefit member’s financial needs. Assist Branch team as requested.

ESSENTIAL FUNCTIONS

  • Process daily transactions for members to include, but not limited to: deposits; withdrawals; loan payments; transfers and other as needed.
  • Count cash shipments.
  • Prepare coin shipments.
  • Audit and balance teller drawers, money order accounts, vault cash, cashier’s checks, G/Ls, and inventories.
  • Open and close basic member accounts.
  • Issue cashier’s checks, money orders, gift cards, temporary checks, and Cedar point tickets.
  • Process loan payments for members.
  • Process member service requests including PIN changes, fee explanations, account history, debit card ordering, check ordering, change of addresses, name changes, and e-statement requests.
  • Process night deposits, ATM deposits, and mail deposits.
  • Prepare drawers and balance them at the end the shift.
  • Attend sales/service meetings.
  • Complete online BAI training courses as necessary.
  • Open and closing the branch according to proper branch procedures.
  • Answer phone calls and emails from the members.
  • Restock marketing materials, forms, pamphlets and new membership packets.
  • Write yearly self-assessment.
  • Perform other duties and/or responsibilities as needed.
  • QUALIFICATIONS REQUIRED

  • High School Diploma/GED required.
  • Six (6) months experience working in retail/operations area.
  • Proficient in Microsoft Word.
  • Proven ability to enhance a strong member/customer service culture.
  • PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

    TALKING:

    Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

    AVERAGE HEARING:

    Able to hear average or normal conversations and receive ordinary information.

    FINGER DEXTERITY:

    Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

    REPETITIVE MOTION:

    Movements frequently and regularly required using the wrists, hands, and/or fingers.

    VISUAL ABILITIES:

    Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

    PHYSICAL STRENGTH:

    Sedentary work; sitting most of the time.

    Lake Trust Credit Union - 17 months ago - save job - block
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