Retail Banking Division
PART TIME Teller Position
25 Hours Per Week
Serve as a proactive team member in the M&T Branch system. Tellers are the foundation of building customer loyalty through the "M&T Way". The "M&T Way" is defined as: Creating a memorable customer experience that will make customers want to come back and do business with the bank! Not leaving things to chance. Being the BEST!
Tellers play an integral role in achieving branch goals. This is done by acknowledging each customer as they enter the branch, accurately processing a variety of financial transactions and balancing work daily, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed. Tellers demonstrate the "M&T Way" with every customer engagement.
After successfully completing a new hire training program, Tellers will receive ongoing training that can transition them to higher-level positions.
Support the bank's guidelines for delivering the "M&T Way" customer experience. Maintain a professional demeanor and appearance to build customer confidence and trust. Take ownership of error resolution including resolving routine customer problems and referring more complex issues to supervisor or platform.
Accurately and efficiently process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing. Assist with ATM and 24-hour deposit processing. Verify endorsements, place holds and disburse cash. Issue receipts for transactions processed and balance daily work. Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
Achieve personal referral goals by proactively identifying referral opportunities utilizing the fundamentals of the "M&T Way" sales process. Identify customer needs and present all appropriate options. Actively participate in Branch Sales Promotions.
Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
Minimum Qualifications Required:
High school diploma or equivalent (GED)
Minimum of six months customer service experience
Excellent communication and interpersonal skills
This position requires strong sales ability in order to meet referral goals and participate in sales promotions – candidates must be willing and able to ask customers questions about banking needs and recommend banking products to meet Teller referral goals.
Will include standing for long periods of time. This role requires prolonged use of your hands and fingers, light to heavy lifting (5 to 30 pounds) and being able to read fine print.
Ideal Qualifications Preferred
Previous experience in banking / financial services
6 months or more previous cash handling experience
Bi-lingual English / Spanish skills
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
Jul 7, 2014, 3:42:26 PM
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