Headquartered in San Francisco, UnionBanCal Corporation is a financial holding company with assets of $87.9 billion at June 30, 2012. Its primary subsidiary, Union Bank, N.A., is a full-service commercial bank providing an array of financial services to individuals, small businesses, middle-market companies, and major corporations. The bank operates 402 branches in California, Washington, Oregon, Texas, New York and Illinois, as well as two international offices. UnionBanCal Corporation is a wholly-owned subsidiary of The Bank of Tokyo-Mitsubishi UFJ, Ltd., which is a subsidiary of Mitsubishi UFJ Financial Group, Inc. Union Bank is a proud member of the Mitsubishi UFJ Financial Group (MUFG, NYSE:MTU), one of the world's largest financial organizations. Visit
www.unionbank.com
for more information.
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POSITION OVERVIEW
The teller position is the main point of contact to service customer transactions in the branch. The teller position has a high degree of interactions with customers and provides a high level of customer service by responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch, and making sales referrals. Your major responsibilities will include:
Provide Outstanding Customer Service
Assist customers with retail transactions, requests, and inquiries
Research and resolve problems or issues
Maintain cash drawer within prescribed cash limits and meet cash balancing requirements
Apply bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality
Know Your Customer
Identify and recommend appropriate bank services to best meet customers' needs that result in sales for the branch
Participate in sales promotions and meet monthly sales goals
Be a Continuous Learner
Participate in training programs that expand job knowledge and understanding and meet compliance requirements
Perform back-up duties such as remote branch capture when necessary
Qualifications
At a minimum, the right candidate should meet the following criteria:
Effective verbal and written communication skills
Good math, reading, and comprehension abilities
Enjoy working with customers and employees
Ability to learn and use branch equipment
High school diploma or equivalent
Previous customer service experience
Cash handling experience preferred
Union Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. EOE. M/F/D/V.
Union Bank - 8 months ago
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