The purpose of this position is to provide general support for agency activities and services. This is accomplished by answering the phone and taking messages, answering questions and providing assistance and information, processing requests for services, processing the mail, processing payments, and reviewing images. Other duties include completing related projects as assigned.
Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working on the front counter
Provides general clerical support by assisting patrons or customers; providing general or specific information; processing requests for services, researching information, compiling information, maintaining general office records, processing the mail, and assisting with other services.
Processes correspondence by receiving and responding to emails, faxes and other requests for information.
Processes payments b y verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Over one year up to and including three (3) years of verifiable experience in a call center.
Job has no responsibility for the direction or supervision of others.
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Receives Direction: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.
Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Basic - Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Basic - Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Fluency in English is required. Bilingual applicants preferred. Typing requirements – 30 wpm. Grammar and mathematical evaluation will be assessed with a minimum passing score – 75%.
North Texas Tollway Authority - 17 months ago
The North Texas Tollway Authority (NTTA) operates a toll system consisting of about 90 miles of roadway. Facilities include the Dallas North...