Hologic, Inc. (NASDAQ: HOLX) is a leading developer, manufacturer and supplier of premium diagnostics, medical imaging systems, and surgical products dedicated to serving the healthcare needs of women throughout the world. Historically, Hologic developed, manufactured, and marketed products focused on mammography, breast care, and osteoporosis assessment. Our core business units are focused on breast health, diagnostics, GYN surgical, and skeletal health. For more information visit www.hologic.com
Essential Duties and Responsibilities
· Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily non-standard orders
· Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc.
· Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
· Assist with other projects or departmental tasks as assigned.
· Position available is for the 10:00am – 6:30pm shift.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Excellent multi tasking and organizational skills.
· Highly proficient using a PC, the internet and MS Office applications.
· Advanced attention to details skills.
· Experience being in a call queue, and entering purchase orders into an order management system.
· Oracle experience preferred
· Positive, can-do attitude and the ability to work successfully in a team environment.
· Flexibility with regard to schedule during quarter end, or peak volume times is required.
· Punctual, regular and consistent attendance.
· Associate or Bachelor’s degree preferred.
· Previous Customer Service or call center experience in a fast paced manufacturing setting desirable.
Hologic - 17 months ago