Shift: Varies (between hours of 8:00AM - 8:00PM/Mon - Fri)
Consult with current and former SHRM members in an effort to provide information regarding products and services resulting in converted sales.
Consult with current and former SHRM members to assess needs and recommend appropriate products and services.
Educate existing members and/or potential members, to the benefits and value of services.
Contact new/existing members based on marketing campaigns to offer additional services.
Accurately process sales orders in Salesforce.com and/ or Association Management System.
Accurately present products, package options, and services aligned with assigned business strategy. Follow department scripting.
Meet/exceed sales objectives on all calls.
Maintain all established sales, quality and performance standards for the department.
Utilize predictive dialer to initiate outbound sales, retention and survey calls.
Navigate corporate website and other resources to provide members with pricing,promotions and service information.
Adhere to SHRM policies and procedures.
Performs other duties as assigned.
Required Education / Experience:
High School Diploma and minimum of 2 years in a (outbound) customer service role with consultative sales experience.
Must be able to work independently, solve problems and make decisions with minimal supervision.
Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
Excellent sales skills required.
Requires ability to proficiently use association management software and other computerized data entry system or other relevant applications.
Attention to detail.
Must possess excellent communication skills including the ability to communicate effectively, tactfully and professionally with all members, prospects and employees.
Must possess ability to learn and execute telephone marketing/selling techniques in accordance with departmental expectations.
Ability to achieve challenging goals and objectives in a quality manner.
Must be able to perform multiple tasks simultaneously.
Experience using a predictive dialing system preferred.
Ability to work in a fast-paced work environment
The Society for Human Resource Management is an equal opportunity employer (M/F/D/V).
No Relocation authorized for this position.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.
washingtonpost.com - 18 months ago