THE PORTLAND CLINIC
JOB TITLE: Temporary Triage/Urgent Care RN
SUPERVISOR: Nursing Manager
HOURS PER WEEK: 40/Non-Exempt
DEPARTMENT: Nursing Services
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: To provide professional nursing care for the comfort and well-being of the patient in an urgent care/triage setting. Triage phone calls and walk-in patients and give advice according to approved written protocols and standing orders. Prepare equipment and assist physician during examinations and treatment.
DUTIES AND RESPONSIBILITIES: (*Essential Functions)
- This position may be primarily urgent care or triage, but will rotate between the two departments as needed for increased patient load, break coverage, illness or vacation.
1. Patient assessment and preparation for exam and or treatment. Assist the physician as needed in diagnostic and/or surgical procedures and exams specific to the urgent care department’s needs. Provide wound or injury care and dressing, suture or staple removal as directed by the physician.*
2. Triage phone calls and walk-in patients; make assessments based on patient need for appointments, advice or other treatment according to written protocols and standing orders. Report to physician, document and schedule as necessary. Maintain current knowledge base regarding professional telephone nursing practice.*
3. Administer and call in various medications (such as parenteral, oral or topical) and document as ordered by the physician. Maintain narcotic records and policies as directed by The Portland Clinic (TPC) policy.
4. Manage a desk in an individual or group setting, organizing schedules; supply storage and ordering; care, preparation and disposition of laboratory specimens; clean and prepare instruments and equipment for sterilization; clean exam rooms and nursing station area; daily/weekly log book checks such as Cidex, eyewash or refrigerator temperature; other general department and patient management.*
5. Manage employee health issues such as exposure to blood or body fluids, exposure to hazardous chemicals and on the job injuries. Keep supply of official packets and paperwork available. Fill out, document and send all paperwork to the appropriate areas following TPC policies and procedures.*
6. Follow TPC guidelines for documentation in Electronic Health Record (EHR).*
7. Comply with HIPAA regulations at all times.*
8. Follow OSHA and TPC guidelines and policies for the prevention of the spread of bloodborne pathogens, including; maintain a clean work environment, use of safety and personal protective equipment and engineering controls.*
9. Maintain safety standards such as use of patient safety equipment, knowledge of emergency procedures, use of handrails on stairs, body mechanics and ergonomics.*
10. Participate in Code and Triage team activities including bringing certain emergency equipment to scene of code or triage call, maintain current CPR card. Maintain current ACLS or PALS if appropriate. *
11. Attend nursing meetings and in-services.
12. Participate in certain committees to represent the nursing staff.
13. Counsel and educate patients regarding issues such as wound or injury care, diabetic teaching, symptom monitoring, back care, emotional issues and other health care related issues.*
14. Participate as a team member and assist and train others as needed. Work under the minimal supervision of Physicians and Nurse Practitioners.*
15. Provide leadership for non-licensed personnel as appropriate.*
16. Maintain regular work attendance and punctuality.*
17. Assist Injection Department as needed.
Special medical equipment depending on department needs such as ear irrigation tools, AED, surgical instruments, etc.. Training will be provided if needed.
RN graduate of an accredited School of Nursing or LPN graduate of an accredited program
Valid Oregon Nursing License
Current diagnosis and procedural coding
Basic understanding of infection control
Legalities of charting and telephone conversations
Values team success
Compassionate, patient and tactful
Shows an interest in taking action to increase his/her knowledge and development as an employee
Contributes to an environment where people feel valued
Strong patient assessment ability
Proficiency in charting and documentation
Skill in establishing and maintaining effective working relationships with patients and staff
Proficiency in Microsoft Windows
Organizational skills and ability to prioritize work flow
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision