The Supportive Services Specialist will be part of a team providing tenancy supportive services to tenant participants of the North Carolina Supportive Housing Program. Program participants are individuals with serious mental illness who have transitioned to permanent supportive housing. Tenancy supports are services designed to assist an individual in developing skills such as building positive neighbor relations, understanding tenant-landlord rights and responsibilities, financial management, and daily living skills. Full and part-time team positions are possible; part-time positions may be coupled with part-time positions with LME/MCOs serving the same population.
Qualification/Skills, Education, and Experience:
- Attend final meeting of the Transition Team for each individual transitioning to permanent supportive housing as a participant in the NC Supportive Housing Program, to become familiar and to provide continuity for the person after a move. Work with in-reach/transition team staff to develop goals in transition and to gauge current independent living skills.
- Clarify PSH requirements for tenant, initiate regular contact with service providers including staff, property managers, respond to disputes or problems.
- Assist with Reasonable Accommodations requests.
- Review emergency protocols with the tenant including the call list in case of emergency, calling 911 for crises, review unit safety features including fire alarms, and smoking safety.
- During tenancy, visit tenant at least once monthly and provide services on as-needed basis including but not limited to:
- Becoming familiar with the community (shopping, social gathering places, transportation system, etc.)
- Utility management (seasonal changes & smart thermostat usage, water and electric conservation)
- Shopping for grocery and personal items
- Unit maintenance and housekeeping needs (who to call, advocate as necessary with landlord, cooking, how to clean kitchen and bathroom, laundry, etc.)
- Income and Budget supports including:
- Connect to supportive employment as necessary
- Help with budgeting income to pay bills, rent, and other necessities
- Assist with applying for other programs, such as LIHEAP and food stamps
- Assist with opening a bank account
- Building a positive social network
- How to avoid unsafe social environments
- Getting along with neighbors
- Lease compliance and talking with the landlord
- Conflict resolution
- Assist with applications for SSI/SSDI benefits
- Engage and connect consumer to MH/SA/DD services
- Engage and connect consumer to health services
- Advocate within justice system as necessary (assist with parole/probation issues)Assist with relocation as necessary.
- Assist with relocation as necessary.
Qualified individuals that include NC Certified Peer Support Specialist (CPSS) through UNC BHRP preferred. http://pss-sowo.unc.edu/pss
Minimum of five years’ experience in housing programs, permanent supportive housing, Housing First, or related initiatives.
Excellent communication, customer experience and problem solving skills.
Knowledge of Fair Housing requirements including Reasonable Accommodation, federal housing programs and property management preferred.
Knowledge of Housing and Special Assistance benefits, working with behavioral health and community support preferred
AA/BA degree required.
Travel across a service area required. (Valid driver’s license and working vehicle)