Tennis Pro Shop Attendant
Destination Hotels & Resorts - Isle of Palms, SC

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OUR MISSION:
Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each other's abilities at all times.

OUR SERVICE STANDARDS:
Greet All Guests

Use the Guests Name

Thank our Guests

Take Pride in your Appearance

Have Pride in your Surroundings

Maintain a “Service Posture”

Be Knowledgeable about the resort

Own the Situation

Use Proper Phone Etiquette

Anticipate Guests Needs

Escort the Guest

SUMMARY:
The Tennis Pro Shop Attendant is responsible for assisting in the management of the day to day operations of the Tennis Pro Shop.

He or she is responsible for maintaining up to date and accurate information about the tennis center or any other current activities here at Wild Dunes Resort.

The

Tennis Pro Shop Attendant

will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.

Empower a diverse group of talented and prepared people.

Nurture lasting relationships with investors, customers and team members

Achieve optimum investment performance.

Focus on Continuous improvement of quality assets and services.

Consistently work to balance our lives and contribute positively to our communities.

The

Tennis Pro Shop Attendant

shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job FUNCTIONS:
·

Assist Director of Tennis with tennis court and lesson scheduling

·

Help Administer round robins

·

Assist in managing systems for all lesson and clinic revenues

·

Help hire, train and schedule new Tennis Pro Shop staff

Ensure all standards of the resort are upheld

Assist in all club functions (tournaments, tennis socials, etc.)

·

Respond to common inquires or complaints from members or guests

·

Have the ability to define problems, collect data and draw valid conclusions

Participate in weekend coverage as assigned

Perform any other reasonable related duties as requested

Exhibit professional behavior at all times

Maintain professional appearance and work uniform

Answering the phone enthusiastically and with professional etiquette.

Associate is held accountable for all duties of this job and other duties as assigned.

Required Qualifications

eXPERIENCE & eDUCATION:
Knowledge of tennis and enthusiasm for the game of tennis preferred

High school diploma or equivalent

At least one year previous customer service experience or experience in a similar setting preferred

Job REQUIRMENTS:
Must be a United States citizen or possess a valid work permit

Must be able to read, write and speak English

Must have a strong passion for assisting guests

Must be able to work well under pressure

Must have strong knowledge of fitness industry

Must be able to accurately follow instructions, both verbally and written

Must be highly detailed orientated

Must have excellent computer skills

Must be able to work in a fast paced environment

Must have excellent listening skills

Must possesses excellent communication skills

Must be professional in appearance and demeanor

Must always ensure a teamwork environment

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with the guests and associates

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working CONDITIONS:
Must be able to stand on feet and walk throughout the day, with intermittent periods of stair climbing

Must be able to lift & carry up to 10 lbs on an occasional, repetitive basis

Must be able to twist, bend, kneel and squat frequently; crawl occasionally

Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.

He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Preferred Qualifications

Destination Hotels & Resorts - 20 months ago - save job - copy to clipboard - block
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