Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each other's abilities at all times.
OUR SERVICE STANDARDS:
Greet All Guests
Use the Guests Name
Thank our Guests
Take Pride in your Appearance
Have Pride in your Surroundings
Maintain a “Service Posture”
Be Knowledgeable about the resort
Own the Situation
Use Proper Phone Etiquette
Anticipate Guests Needs
Escort the Guest
The Tennis Pro Shop Attendant is responsible for assisting in the management of the day to day operations of the Tennis Pro Shop.
He or she is responsible for maintaining up to date and accurate information about the tennis center or any other current activities here at Wild Dunes Resort.
Tennis Pro Shop Attendant
will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
Tennis Pro Shop Attendant
shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Assist Director of Tennis with tennis court and lesson scheduling
Help Administer round robins
Assist in managing systems for all lesson and clinic revenues
Help hire, train and schedule new Tennis Pro Shop staff
Ensure all standards of the resort are upheld
Assist in all club functions (tournaments, tennis socials, etc.)
Respond to common inquires or complaints from members or guests
Have the ability to define problems, collect data and draw valid conclusions
Participate in weekend coverage as assigned
Perform any other reasonable related duties as requested
Exhibit professional behavior at all times
Maintain professional appearance and work uniform
Answering the phone enthusiastically and with professional etiquette.
Associate is held accountable for all duties of this job and other duties as assigned.
eXPERIENCE & eDUCATION:
Knowledge of tennis and enthusiasm for the game of tennis preferred
High school diploma or equivalent
At least one year previous customer service experience or experience in a similar setting preferred
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must have a strong passion for assisting guests
Must be able to work well under pressure
Must have strong knowledge of fitness industry
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must have excellent computer skills
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand on feet and walk throughout the day, with intermittent periods of stair climbing
Must be able to lift & carry up to 10 lbs on an occasional, repetitive basis
Must be able to twist, bend, kneel and squat frequently; crawl occasionally
Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.
He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Destination Hotels & Resorts - 17 months ago