Position Summary: The Tennis Professional performs a number of duties related to the operations of a tennis facility to include but not limited to: tennis related programming such as lessons, clinics, tournaments and leagues. Some sales of tennis equipment and accessories. Hires and trains tennis staff to schedule and operate all components of tennis facility. Some basic and general day to day maintenance of a tennis facility. Other related tennis facility operations.
Supervision Exercised and Received: Works under the general guidance and supervision of the Director of the Aspen Golf and Tennis Club. Exercises supervision over shift personnel, i.e. part time employees, clinic instructors and private lesson instructors.
Supervises and establishes schedules for court booking, part time employees, tennis instruction, daily maintenance, fee recommendations, leagues, tournaments, and some equipment sales.
Leagues, tournaments & Special Events
Responsible for the establishment of leagues, set up of tournaments, and direction of special events which enhance the use of the tennis facility.
Provides service to customers in a helpful and friendly manner. Strives to assist and please the customer to the highest level possible. Looks for ways to accommodate customers to the best of the facilities ability.
Provides for costs and estimates as to program expenditures and revenues, monitors and reports on actual program expenses vs. revenues. Uses proper accounting and cash management procedures in daily operations .
Orients and trains new employees by demonstrating procedures for daily court maintenance. Provides lead work to employees as assigned.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the English language.
Psychology — Knowledge of human behavior and performance.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Instructing — Teaching others how to do something.
Speaking — Talking to others to convey information effectively.
Monitoring — Monitoring/Assessing performance of clients to make improvements or take corrective action.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination — Adjusting actions in relation to others' actions.
Communication — The ability to communicate information orally and in writing and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity — The ability to speak clearly so others can understand you.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Technical - Ability to play, teach and demonstrate tennis.
Minimum Requirements to be Considered for this position:
Minimum Requirements to be Considered for this Position:
High school diploma or GED Equivalent
One (1) year
A minimum of one year of previous experience in operating a tennis complex and operations. A minimum of three years teaching experience.
Must possess a valid Colorado driver’s license or be able to obtain one within 30 days of start date. Must be able to attain First Aid and CPR certification within the first six months of employment. ** Must be a USPTA certified Tennis Professional
Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.
Best Business practices for a tennis facility per USPTA.
Additional computer skills such as excel, PDF documents and tournament software.
NOTE: This position requires a Criminal Background Check. Employment is contingent upon satisfactory completion of a Criminal Background Check.
Work Hours and Environment, Physical Requirements, and Additional Information:
40 Hour Work Week
Monday through Friday, hours may vary with workload.
Frequently (weekly) will be required in addition to or instead of normal hours.
Some time in tennis office for reporting and cash handling, but minimal.
Standard tennis operations, outdoors, high sun exposure, wind, elements associated with the operations of a tennis facility.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting & Carrying
Occasionally (monthly) up to 50 lbs. unassisted
Must be able to withstand physical exercise for extended periods of time. Running, walking, talking, finger dexterity, reaching with hands and arms and full mobility of entire body.
NOTE: Nothing in this job description restricts the ability of the City of Aspen to assign, reassign, or eliminate duties and responsibilities of this job either orally or in writing. Tasks and responsibilities may be changed at any time due to reasonable accommodation or other reasons deemed appropriate by the City of Aspen.
Compensation: Seasonal position; non-benefitted
Revised Date: November 28, 2012
City of Aspen & Pitkin County, CO - 22 months ago