Terminal Software Manager (15E)
Diebold - Green, OH

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This Terminal Software Manager position with Diebold is a highly visible management position in our Integrated Services Operations division responsible for leading the successful deployment of leading edge technology for major financial institutions. The position is responsible for leading the highly skilled associates of a specialized Terminal Software Team through the delivery and support of terminal software for ATM operations outsourcing engagements. Solutions provided in these engagements include ATM software customization and installation, software product integration, system/platform integration and pre-load, systems implementation, and project management.

Diebold is a leading global supplier of ATMs, and hold the leading market position in many countries around the world. Our Integrated Services outsourcing solution integrates cross-disciplinary functions into comprehensive customer solutions. It includes both hardware and software capabilities, and provides professional and managed services, transaction processing, security and more. The Services division was developed in direct response to our customers business needs, enabling us to provide turn-key support where and when our customers need it. Diebold brings all of our resources to any project, large or small.

The position is responsible for leading a team through the entire software delivery process, including:

Release management
Change management
Quality assurance
Scoping
Risk assessment
Requirements gathering
Process improvement
Software support

Other essential functions for this position include:
Scopes and Tracks the entire terminal software delivery process
Knowledge of Diebold Agilis 91x 2.4.8 ATM software with Campaign Office application
Establishes and maintains relationships with the customer, Diebold Professional Services, Service, IT, Managed Services, Support Desk, Project Management, and Third Party Software Vendors
Knowledge of third party software integrated with Integrated Services
Request resource assignment from Professional or Managed Services
Understands need for third party applets and manages integration across the total software solution.
Coordinates with software support services for issue resolution
Owns terminal software testing and quality assurance
Responsible for the timely and accurate completion of all relevant projects
Provides Post Project performance evaluations
Responsible for the software solution of the triage process
Manages and tracks project scope and requirement changes
Provides forecasting of project completion dates
Bachelor’s degree in a technical or business field or equivalent education and/or experience
5 – 10 years of experience in a professional services environment with technical systems deployments
Minimum 5 years of experience leading software delivery and support
IT leadership skills (programming, networking, systems integration, data security, etc.)
Must be proficient in software release management and change management
Must be proficient in quality assurance for technical systems deployments
Solid understanding of systems integration
Solid understanding of computer systems hardware and architecture
Project management experience
Demonstrated experience in team leadership and technical mentoring
Strong analytical and problem solving skills
Experience with hands-on software development or network administration a plus
Strong interpersonal skills the ability to work in teams in a matrixed environment
Detail oriented
Strong verbal and written communication skills
Ability to travel up to 30%, including Canada

Diebold, Inc. is an Equal Opportunity Employer

Diebold - 21 months ago - save job - block
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About this company
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Cash is king at Diebold. The company is one of the leading producers of automated teller machines (ATMs). In addition, Diebold offers remote...