Territory Coordinator
AccentHealth - Tampa, FL

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AccentHealth is a leading point-of-care media company featuring America’s #1 health television network, delivered in medical waiting rooms nationwide. AccentHealth’s digital, fully-addressable waiting room television network, produced in collaboration with CNN, is delivered to 12,300+ medical waiting rooms, reaching 40,000+ doctors and more than 173 million patients/viewers each year. Founded in 1995, AccentHealth is privately held. It was acquired in a management buyout in 2008 by private equity firms M/C Partners and Ridgemont Equity. AccentHealth’s headquarters are in New York City and Tampa, FL.


Responsible for proper management of a territory consisting of 20-25 service zones/markets to ensure all service standards are met and a high-level of customer satisfaction is maintained.


  • Daily phone/e-mail interaction with assigned remote field force
  • Manage and prioritize remote field force activity levels
  • Confirm equipment needs/requirements to ensure remote field force is adequately stocked for assigned tasks
  • Set and maintain realistic and attainable customer expectations
  • Develop and submit reports to monitor key activities
  • Promptly review and authorize remote field force work for payment, while ensuring accuracy is maintained
  • Ensure service standards are maintained and adhered to based on the type of service
  • Document all relevant conversation
  • Work with Field Service Administration and Recruitment Coordinator during the hiring and training of new representatives and to ensure any gaps in serviceability are actively being recruited for

  • Ability to work closely with customers and a third-party remote field force in a professional manner
  • At least 2-3 years phone experience in a dispatching environment or other relevant work experience
  • Accounting experience is a plus
  • Ability to work independently in a fast-paced, multi-tasked environment
  • Excellent verbal and written communication skills
  • Strong negotiations skills
  • Outstanding customer service and follow through
  • Effective organizational, analytical and problem solving skills

  • High School Diploma
  • Some college level business courses are desired
  • Solid working knowledge of fulfillment and/or merchandising
  • Excellent computer skills (Microsoft Office Suite) and knowledge of windows. (Outlook a plus)
  • Experience with sales tracking programs, e.g.: ACT, Salesforce.com strongly preferred.

  • Sitting – major activity exists 75% or more of work time
  • Vision/Hearing – major activity exists 75% or more of work time
  • Working Area – Inside: major activity exists 75% or more of work time,
oTraveling: minor activity exists 20% or less of work time
  • Other physical requirements (standing, walking, lifting 20 lbs. or less, kneeling, etc.) – minor activity exists 20% or less of work time
AccentHealth offers a competitive compensation and benefits program, including: medical, dental and vision coverage, paid time off, 401(k), tuition reimbursement, and more.

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AccentHealth is committed to delivering the highest quality health education programming to you and your patients. In order to help us...