Prometric is currently seeking a PART-TIME Test Center Administrator (TCA).
The Test Center Administrator works in a fast paced environment in a professional office setting. As front-line staff for Prometric, the TCA is responsible for greeting candidates, verifying their identification, and supervising test administration following established Prometric guidelines. This position will also be responsible for site security and for maintaining a clean and comfortable testing environment. The TCA will be able to deal with any problems arising at the site in a professional, caring manner, acting as a representative of Prometric.
Maintain a working knowledge of policies, practices and procedures.
Greet Examinees and verify identification.
Identify and report problems occurring at the site.
Resolve candidate and or building problems or report them to appropriate supervisor.
Maintain confidentiality for clients.
Protect security of all software and testing environment.
Monitor environmental conditions and keep them within established limits.
Operate computer equipment.
Maintain office supplies.
File report with corporate office for any occurrence which falls out side acceptable guidelines.
Maintain office environment to Prometric corporate standards.
Accept responsibility for special projects as assigned by manager.
Manage incidents of unacceptable identification or authorization-to-test documentation according to Prometric’s and the client’s expectations.
Manage candidate misconduct such as a security breach or inappropriate/threatening behavior according to Prometric’s and the client’s expectations.
Engage property management to maintain environmental conditions within acceptable limits.
Maintain appropriate levels of inventory for unhindered test administration.
Refer candidates, clients and the general public to appropriate sources for situations outside of TCA’s authority.
High School Diploma required, college experience preferred
One to two years customer service related experience required
Experience dealing with the public from a position of authorityStrong verbal skills; ability to communicate effectively
Ability to handle multiple tasks at one time
Ability to read and interpret documents such as safety rules, and operating and maintenance instructions
Ability to write detailed reports and correspondence
Ability to handle small tools, stoop, reach, maneuver equipment, pack equipment for shipping and or unpack for installation
Ability to lift up to 25 pounds
Visual requirements include the ability to adjust focus on computer screen, and view testing room during proctoring
Exposure to and some familiarity with Microsoft Windows-based computer applications preferred
Experience using Internet browser
The ideal candidate must be flexible during weekdays, evenings, and weekends. Schedule subject to change according to demand of testing. Primarily 2:30pm-10:30pm.
Prometric , a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data. Prometric reliably delivers and administers more than nine million tests a year on behalf of approximately 400 clients in the academic, professional, healthcare, government, corporate and information technology markets. It delivers tests flexibly via the Web or by utilizing a robust network of more than 10,000 test centers in 163 countries. For more information, please visit www.prometric.com
Prometric is an Equal Opportunity Employer
Keyword: Test Center Administrator
Prometric - 2 years ago
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