BASIC FUNCTIONS AND RESPONSIBILITIES
This is a senior level support position in which the primary focus is on varied and complex administrative duties performed in support of test creation. Work requires using specialized software, training and mentoring other support staff, and monitoring workflow. In addition, this position offers clerical support for the group.
Professional Development and Corporate Responsibilities
Actively mentor and train other support staff, including new hires.
Provide software support for the group.
Serve as member of a divisional and corporate team such as process improvement team, as required.
Pro-actively work toward greater customer satisfaction and quality maintenance.
Monitor personal time against projected budget.
Use workflow management tools in the test creation system to monitor item creation progress against established targets and deadlines. Follow up with individuals and item-creation teams on assignments and work with Item Creation Primary to resolve problems.
Coordinate logistics of getting material to and from outside item writers and reviewers. Draft correspondence, follow up, complete paperwork and payments.
Independently perform some inventory management functions, including generating reports for complex inventories.
Assist item authors with item processing, copyright permission, and scanning.
Assemble tests using test assembly system.
In the planning component of test creation system, manage test and milestone information.
Enter items and packages into Test Creation System (TCS).
Log candidate inquiries and forward to appropriate Test Assembler.
Create item evaluation reports and track milestones of candidate inquiries in TCS to assist Item Manager.
May participate on test creation team.
Review, for accuracy and completeness, administrative documents flowing through the group.
Perform general administrative duties.
Coordinate with other administrative staff and group leader to balance workflow.
Communicate with staff at all levels and internal and external customers to exchange information or implement project plans.
Interpret, apply, and/or explain policies and procedures to the group.
Analyze/suggest alternatives to improve work processes.
A High School Diploma is required.
Five years of progressively responsible administrative experience are required.
Keyword: test development, education, teaching, assessment, english, ELL
- Advanced level skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access)
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Attention to detail and must demonstrate high degree of accuracy
- Ability to prioritize multiple assignments and multi-task
- Ability to follow up and follow through
- Basic project management skills
From: Educational Testing Service
Educational Testing Service - 15 months ago