The Restaurant Room Manager administers, directs and controls the effective and efficient operation of the assigned restaurants. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must demonstrate leadership, fairness, and sensibility to the customers and employees.
Must possess the ability to instill a sense of pride and personal responsibility in subordinates.
Must be 18 years of age or older upon employment.
High school diploma or its equivalent is required.
Two-year Associate’s degree or Bachelor’s degree from a four-year college desired.
Minimum six (6) years in the field of food and beverage; three (3) years food and beverage supervisory experience in a high volume, upscale high volume restaurant.
Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
Must possess general knowledge of all phases of full service dining and food and beverage service procedures.
Must be able to evaluate statistical reports and other business reports
Must be computer literate, including broad knowledge of all Microsoft office applications as well as restaurant automated systems.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.