**This position is located in San Jose, California on-site with Netgear**
CSS Corp, a global technology solutions corporation is currently seeking an experienced Tier 2 Network Support Representatives to support our NETGEAR team in San Jose, California.
Job Description Inbound phone and email support for NETGEAR customers and partners Advanced support for NETGEAR customers and partners Lab testing and bug reporting Forum moderation and Knowledge Base content generation Real time agent assistance and agent performance evaluation
Preferred Qualifications: Certifications: CCNA, Network+, Linux+/LPIC, ACA/ACSP. Understanding of VoIP technology. Experience with routing and switching functions i.e. VPN, VLAN, QOS, Static Routing, etc.
Windows and Linux OS and networking experience, Mac OSX experience though not required is a plus. Working knowledge of RAID arrays, Network Attached Storage, Storage Area Networks and backup software
Basic Qualifications: Applicants must be self-starters able to troubleshoot network and OS issues with limited assistance. Applicants must be self-development oriented and capable of learning new technology on an independent basis. Applicants must be capable of learning new and emerging technologies quickly. Experience with software and hardware debugging Working knowledge of routing protocols RIP and OSPF Experience installing/configuring Internet services i.e. HTTP, FTP, SNMP, TFTP, etc. Working knowledge of the OSI Model and TCP/IP stack. Understanding of other network protocol suits is a plus. Working knowledge with the following standards: IEEE 802.11a/b/g/n/I, WEP and WPA, EAP TLS, TTLS, PEAP and IEEE 802.1x Experience with STP (IEEE 802.1d/w/s), VLAN (IEEE 802.1q), and Link Aggregation (IEEE 802.3ad) Experience with POSIX and Windows ACL permissions. Compensation: DOE Medical/Dental/Vision 2 Weeks of PTO per year 9 Paid Holidays 401k Continued education opportunities
If you are interested and possess the necessary skills and background, please visit our career portal and apply.
CSS Corp - 21 months ago