This position requires the ability to handle cash, and operate coffee and food service equipment. Limited food preparation skills and extensive customer service skills are required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment.
High school diploma or its equivalency required.
Must have limited cash handling, limited coffee shop and some degree of food production experience.
Previous customer service experience preferred.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.
Frequent reaching above waist, chest and shoulder level as well as below waist level.
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control etc).
Continuous standing on tiled surfaces for all tasks.
Frequent hip flexion while walking for all tasks.
Frequent lifting of boxes of supplies / products weighing from five (5) to fifty (50) pounds vertically from floor to knuckle height.
Occasional lifting of milk crates weighing between five (5) to thirty (30) pounds vertically from floor to knuckle height, knuckle to shoulder height or from fridge to counter height.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Seneca Gaming Corporation - 15 months ago