Tivoli engineer
The Goal,Inc. - Washington, DC

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The Contractor shall assist with the setup, maintenance and operation of the current environment, quality assurance (QA), and production environments at the Government Data Centers, Field Offices (FO), and Resident Offices (RA). This shall include, where necessary, performing physical remote hardware setup, software configurations, deploying systems software upgrades, and maintenance by following federal conventions and standards. Additionally, the Contractor will be responsible for customization of existing in-house backup infrastructure, QA and production environments of the supported enclaves (FBINet, UNet, BlackNet, TSNet).

The scope of this task order envisions the Contractor principally providing analytical, administration, and O&M services as a part of the existing SMSU. The Contractor will provide staff to maintain the current O&M environments, including any additional enclaves or products that may come on-line in support of any backup/restoration initiative.

Position Requirements

Key areas of expertise:
  • Expertise in installing, configuring and troubleshooting hardware related to backup systems to include: tape drives, tape libraries, servers, and external storage devices
  • Expertise in Symantec Netbackup/IBM Tivoli Storage Manager (TSM) and backup software to include: installation, testing, and integration of new software releases.
  • Expertise in the support of Symantec Netbackup/IBM Tivoli Storage Manager (TSM) server software on the Windows 2000, Windows 2003, Windows 2008 R2 server operating systems.
  • Expertise in various client platforms to include but not limited to: Windows, Linux, Solaris, SQL databases, and Exchange.
  • Expertise in the creation and configuration of Symantec Netbackup/ IBM Tivoli Storage Manager (TSM) policies in order to meet the needs of allclients.
  • Expertise in creating detailed documentation on troubleshooting, processes and workflows, configuration changes.
  • Expertise in performing, monitoring and troubleshooting data backups and restore operations.
  • Expertise in monitoring and reporting on NetApp SnapMirror operations.
  • Expertise in creating detailed Installation Documentation.
  • Expertise in workload management and performance tuning.
  • Expertise in managing multiple technical projects.
  • Overall experience and knowledge in backup and storage solutions and products.
Responsibilities and Duties

Assist with the design, installation, and configuration of the following backup environments:
  • Provide Symantec Netbackup/IBM Tivoli Storage Manager (TSM) software administration support to include: software installation, testing, and integration of new backup software releases
  • Provide daily monitoring and management of data backups to ensure successful completion
  • Take corrective action for any data backup that does not complete successfully
  • Provide data restore services as requested and/or required
  • Provide support for Op Center monitoring software configuration
  • Provide statistics showing successful completion of data backups, estimate future growth of backup data
  • Manage archival of data at both local and remote sites
  • Assist with decommissioning and removal of servers, backup devices, and support equipment as needed
  • Ensure data is successfully backed up and properly stored in the event a restore is necessary
  • Install, test, support Cristie Bare Metal Restore software in support of the distributed server backups
  • Observe and monitor site to site SnapMirror data replications
  • Report on SnapMirror data replication failures to the Storage Team
  • Respond to Service Manager incidents/tickets requesting the restoration of data from backup and snapshot images
  • Follow written standards on properly handling data spills
  • Provide customer support as needed
Responsible for monitoring, troubleshooting, and maintaining thebackup Software. Support includes:
  • Provide Tier 2 and 3 support
  • Manage the queue of open tickets and track progress in resolving faults
  • Detect, diagnose, and resolve software and hardware failures affecting server operation
  • Provide information, guidance, and instructions for server hardware and software products
  • Maintain, test, and administer standardized server hardware and software
  • Coordinate the restoration of system and user data files from tape backups
  • Monitor server tape backups operations
  • Provide backup software administration support, including installation, testing and integration of new software releases
  • Provide daily monitoring and management of data backups to ensure successful completion
  • Take corrective action for any data backup that does not complete successfully
  • Provide data restore services as requested and/or required
  • Provide statistic showing successful completion of data backups
  • Estimate future growth of backup data
  • Manage archival of data at both local and remote sites
  • Assist with deployment, installation and configuration of new servers as needed
  • Assist with the installation and configuration of new tape libraries
  • Assist with decommissioning and removal of servers as needed and backup devices. Ensure data is successfully backed up and properly stored in the event restore is necessary
  • Provide customer support as needed
Support enhancement and optimization efforts, to include:
  • Utilize the federal approved E-mail system to distribute notification of new functionality either directly or via an representative
  • Utilize the propriatary approved Word Processing to provide status of work performed
  • Utilize the federal approved graphical packages to produce spreadsheets, time-lines, flow charts, etc.
  • Develop detailed technical specifications
  • Produce presentation material and assist in presentations
  • Provide technical information and systems technology consultation
Should have knowledge of the following tools:
  • Symantec NetBackup v7.0 installation, configuration, administration and troubleshooting
  • MS Windows Server 2003/2008 installation, configuration and system administration
  • SUN/STK Tape Libraries
  • IBM Tivoli Storage Manager (TSM)
  • MS SharePoint 2010
  • MS Windows 2003/2008, XP, Linux, Solaris
  • AIX systems administration
  • Java Control Language
  • ServerGraph software installation administration
  • Virtualized technology backup knowledge

The Goal,Inc. - 6 months ago - save job - block
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