Tour Desk Receptionist
Festiva Development Group, LLC - Atlantic Beach, NC

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The tour desk receptionist is responsible for welcoming tours to the sales center, then qualifying and assigning them to a sales representative. This position is the first employee the guest comes into contact with when coming to a sales presentation. This position works very closely with the site Project Director, Marketing Manager, and our tour vendors.


The Tour Desk Receptionist: *
  • Greets the guests, establishes rapport quickly and effectively, and checks ID and method of payment (e.g. credit card, debit card, checkbook). *
  • Verifies that the guest is on the tour manifest or in SPI. *
  • Has guests fill out guest registration form, then verifies that they are qualified to tour, based on the qualifications provided. *
  • If a guest is not qualified, fills out the Not Qualified (NQ) form, explains to guest why they are not qualified, and has them sign the form. *
  • Sends NQ forms to email address provided and to the vendor that provided the tour. *
  • Records guest information on the Sales Planner (Guest Profile). *
  • Enters guest information, market source and gift information into SPI and starts the tour in the system. *
  • Prepares the sales line rotation using the report supplied by site Project Director. *
  • Assigns tours to a sales representative, then provides the Director of Sales or Project Director with the sales planner. *
  • Verifies tour count by comparing the SPI system to guest registration forms. *
  • Must be able to defuse irate guests checking in for the sales presentation.


The tour desk receptionist may also: *
  • Be responsible for assuring coverage of day care, determined by sales center where employed. *
  • Perform other duties as needed to ensure the smooth operation of the tour reception dept.