Train Operations Supervisor (Trainmaster)
Train Operations Supervisor (Trainmaster) - Gary, IN

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Role:

Train Operations Supervisors manage the day-to-day operation of the territory/terminal and train crews to ensure on-time performance of trains and to meet CN's service commitments to its customers.

Critical performance areas include the following but may vary depending on location and circumstances:
  • Manage transportation operations, including compliance with safe work procedures and practices as well as deliver a high level of productivity and customer service.
  • Lead people with clear direction and goals and provide coaching and guidance to employees through regular monitoring of employee performance.
  • Apply collective agreement(s) and company policies when carrying out their duties, including managing and coaching employees, conducting investigations, recommending corrective action, and responding to grievances.
  • Manage budgets and workforce productivity within CN policy and its Five Guiding Principles .

Working Conditions:
  • Irregular hours, including nights, weekends, and holidays.
  • Combination of office work and working outdoors in varying weather and environmental conditions.
  • May be relocated if necessary.
  • Ensure safe work procedures and policies.
  • Meet deadlines, interface with senior management.
  • Travel for company business, at times without advance notice.
  • Respond to unexpected or emergency situations .

Minimum Requirements:
  • Experience in supervising a unionized workforce.
  • Proven track record in troubleshooting and problem solving.
  • Demonstrated history/ experience in safety compliance.
  • Valid driver's license.
  • Predictable, reliable attendance.
  • High School diploma or equivalent General Education Diploma (GED).

Preferences:
  • Relevant work experience in similar working conditions or regulatory/safety environment.
  • Experience managing budgets.
  • Labor relations experience i.e. interpretation of collective agreements, response to grievances, negotiations with union representatives, discipline, etc.
  • Training or certification in a Railroad Operating Signals
  • Post-secondary education.
  • Basic computer skills.

The ideal candidate profile:
  • Energetic, ability to work autonomously, adapt rapidly to changing circumstances and situations and manage stressful situations.
  • Collaborative and team-oriented, can motivate others to achieve set objectives and maintains positive interactions. Good leadership skills – supervising, mentoring, coaching.
  • Is result-focused, gives clear directions and prioritizes daily tasks.
  • Excellent English verbal, reading comprehension and writing skills.
  • Dedicated to getting the job done while meeting established standards of quality, safety and client satisfaction.
  • Understand and apply safety standards, policies and procedures, collective agreements as well as Operating Rules .