Trainer, Base Management
TelePacific Communications - Los Angeles, CA

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Job Descriptions:
GENERAL PURPOSE
The trainer for Base Management will identify, design, and deliver various training initiatives, including new hire training, processes and product releases. The trainer for Base Management is also responsible for certification programs and management of TelePacific’s learning management system. Position requires a dynamic, customer focused, creative leader with excellent presentation and writing skills.

SUPERVISION RECEIVED:
Works under the supervision of the Senior Manager, Sales Training.

SUPERVISION EXERCISED
None.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The position is measured on the performance and retention of new hires (employees in their first year of employment with TelePacific), and the growth of existing employees based on specific curricula based objectives as set forth within the programs.

Individual will work closely with the TelePacific training team continuously developing and implementing training curriculum fitting the needs for TelePacific Communications sales channels.

In order to help TelePacific grow its revenues, specific responsibilities could include:
  • Creating curricula
  • Leading classes both in person, online and via video, test and score student participation
  • Provide feedback and coaching as appropriate
  • Coordination, planning and administration of learning classes and portals
Specific duties include:
The trainer will work with company management in identifying appropriate training approaches, which will include classroom, webinar and on the job training formats, using relevant training materials such as texts, handouts, exercises or role-plays.

Continue to build, update and revise course content and training methodology in order to maintain currency and relevance.

Assess training needs for the team in conjunction with management. Customize training content and format to fit company objectives.

The trainer will spend time with sales and product marketing and will work with management teams evaluating the effectiveness of training and look for training opportunities.

When the trainer is not conducting, documenting, and evaluating formal training, he/she will be available as a resource for associates who may need help with additional training or refresher training.

Develop, modify and maintain training curriculum

Coordinate and design standardized training materials (including leader guides, multimedia visual aids, job aids, practical exercises, self-learning and/or web based instruction formats) for new and existing programs, promotions, products, processes, services and systems

Update and modify materials based on best practices, policy/product/system updates or to improve employee performance/training effectiveness

Effectively communicate with management to identify and recommend process improvements

Perform all administrative duties associated with conducting training (including all pre-training prep work, administering schedules, obtaining system logins, post training assessments, travel arrangements, etc.)

Manage database for tracking employee development and training initiatives.

Additional responsibilities as needed

Required Experience:
DESIRED MINIMUM QUALIFICATIONS

Education and Experience:
  • B.A. / B.S. degree or equivalent experience required.
  • 1 year or more ILEC / CLEC (landline based) telecom experience required
  • Demonstrated experience in both developing and delivering (sales/product/process) curricula specific to multiple sales channels in a high-tech business to business environment. You must be able to show a portfolio of curricula and deliver a presentation as part of the interview process.
  • Two plus years’ experience training as well as other professional services experience required.
  • Valid Drivers’ License
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
Dynamic, customer focused, creative person with excellent presentation and writing skills.

Knowledge of adult learning principles

Excellent presentation and facilitation skills

Demonstrated proficiency in instructional design principles, processes and methodologies

Strong written and verbal communication skills

Proficiency in Word/Excel/PowerPoint (knowledge of Adobe Presenter, Camtasia, Articulate, Prosperity Learning Management System, WebEx and GotoMeeting a plus)

Must be highly motivated, organized and detail oriented

  • Must be proficient and fluent in the English language
  • Must have the ability to regularly communicate in a manner that is respectful, professional and collaborative
SPECIAL REQUIREMENTS

Some afterhours travel may be required

50% to 75% travel anticipated within Texas, occasional travel to Las Vegas and Texas. Travel by air or automobile based on location.

  • Must have a clean DMV with a maximum of 3 points on driving record
  • No DUIs within the past 3 years
TOOLS AND EQUIPMENT USED: Advanced Excel, Word, PowerPoint, Adobe Presenter, Camtasia, Articulate, Smart Draw, ZIIVA/Prosperity Learning Management System, Webex, GoToMeeting and general office machine skills are required.

PHYSICAL DEMANDS
8 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
8 While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 60% of the employee’s job will be performed at a desk and 40% of the time the employee will be in a classroom environment where he or she is expected to stand in front of his or her students while delivering content.
8 The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT
8 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.
Keyword: Telecommunications Sales Training, Customer Service Training, Inside Sales Training
From: TelePacific Communications

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