Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
The Trainer is responsible for conducting training with payers, providers, vendors, and Availity employees. The position will also assist in the development of training materials and online performance support documents as needed. The position will interact closely with other team members within Availity to provide the highest quality of training materials/programs and customer service. Applicants must be self-directed and may also be called upon to serve in multiple roles in a fast-paced, entrepreneurial corporate environment.
Delivery of Training
Conducts external (providers, vendors, payers) training via web conferencing tools and onsite, as needed
Records webinars, as appropriate, and performs related administrative tasks
Conducts training for Availity employees to include technical, leadership, customer service, and other soft skills training
Coordinates and facilitates user group sessions.
Development of Training
Creates presentations and materials for internal and external training
Research subject matter/topic and consult with subject matter experts (SMEs) to create accurate and relevant training and performance support materials
Researches and evaluates third-party vendor training materials
Conducts training needs assessments and analyzes various data to identify training needs and training ROI
Participates in usability testing for online training materials
Assists in developing user guides, job aids, and performance support documents.
Work Experience & Skills (Required)
4+ years of experience analyzing, designing, and developing training materials to support complex business processes, and technical training
Experience delivering training and presentations to both large and small audiences
Excellent presentation skills
Experience using web conferencing tools to deliver and record training
Experience creating job aids, user guides, and online performance support materials
Organizational efficiency and multi-tasking skills
Excellent written and verbal communication skills
Ability to effectively coordinate with and gather information from multiple departments across the organization
Ability to effectively communicate with employees at all levels and external entities
Excellent relationship building skills
Ability to meet deadlines and work under pressure
Ability to work independently and be self-directed (minimal guidance).
Work Experience & Skills (Preferred)
Experience managing learning projects
Experience in a health care provider environment or knowledge of the provider workflow and revenue cycle management
Knowledge of the health care or insurance industry
Knowledge of instructional design methodologies.
Experience using computer-based training (CBT) authoring tools, such as Articulate, Presenter, Flash, Captivate, or Lectora.
Experience using social media for learning
Experience using mobile learning solutions
1 – 3 years of technical writing experience
Education And Certification (Required)
Bachelor’s degree or equivalent in work experience
Education And Certification (Preferred)
Leadership and or employee development training certifications especially for DDI, Franklin Covey, AchieveGlobal, and Vital Smarts programs
Some travel required up to 20%