Trainer
Quantum Health 18 reviews - Ohio

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Reporting: Director of Quality and Care CoordinationRoles: The role of the Trainer is to educate new and current employees of Quantum Health on specific topics and general skills in order to perform and support Care Coordination with a focus on Care Coordinators as listed under the task sectionResponsibilities/Tasks: Classroom Module training (Orientation) which encompasses 12 critical areas of education needed for optimum performance Role playing activities which teach problem solving, critical thinking and technology skills Introducing new employees to actual calls via the live call library or chair siding with Care Coordinators Active monitoring of results via daily quizzes Managing the Cultivation POD which introduces phone training, referral and pre-cert entry, 202 messages and live provider line calls Maintain care coordinator awareness by taking at least 50 calls per month Assisting call monitoring when training class not is session Assist in developing all training programs, curricula and presentation materials Skills/Education: Minimum 3-5 years in developing and delivering training programs in a variety of formats (strong preference for candidate with 2-3 years of experience) or 2-3 years experience as a social worker in a healthcare setting familiar with self-insured benefit plans, or 2-3 years experience as a customer service representative or claims adjudicator; or 2-3 years experience working in a healthcare setting familiar with self or fully funded benefit plansAbility to probe to determine root cause of problems to facilitate resolution of issue;Strong customer service skills and/or superior phone skills;Ability to make decisions that are timely and well thought out that achieve results consistent with business goals and organizational culture;Ability to function as a team member with the working group and to interact professionally with other entities both internally and externally;Ability to work independently and self-directed with limited need for day to day supervision.
About this company
18 reviews
Founded in Columbus in 1999, Quantum Health is an award-winning care management and health improvement company serving the healthcare needs...