eHealthInsurance is seeking a dynamic Trainer for its Customer Care facility that will train, motivate, coach, and develop representatives in Sales, Service, and Operations. This person will help drive Sales and revenue through Product training, Sales Skills Training, Coaching and Performance Management. In addition, this person will help drive operational efficiencies through in-depth knowledge of the products and our operations. The Trainer will be responsible for developing and leading training programs aimed at developing talented new recruits and existing employees into excellent representatives who can consistently meet and exceed sales, service, and operational goals. This person should have excellent communication skills and enjoy working with and training others to be successful.
Design and deliver training necessary for Customer Care Licensed & unlicensed agents to efficiently assist our customers understand their insurance needs, and match them with the right products and provide customer service.
Advance the sales skills, product knowledge and performance of our Customer Care team while adhering to the quality standards needed in order to deliver an excellent customer experience.
Assist our licensed agents to remain current on products and processes in a multi-product, multi-state environment.
Motivate, mentor and assist Customer Care representatives in sales, service, operations, telephone, and email techniques.
Assist the Director of Sales and Director of Operations with training, sharing success stories, creating innovative solutions to problems, facilitating sales, service, and operations meetings, and providing daily leadership.
Additional responsibilities as required by their manager.
Will typically possess 3+ years experience in the Health Insurance Industry. Training and/or Health Insurance sales in a broker or insurance company with a successful track record of developing others to exceed goals are a plus.
Outstanding oral & written communications demonstrated in a training environment.
Health and Life Insurance License.
Well versed with CMS rules and regulations and Medicare products.
Strong Internet related background - Computer based or high tech.
Prefer BA/BS in Business, Marketing or related field of study. High School Diploma required.
eHealth brought e-commerce to the insurance business. Through its eHealthInsurance subsidiary, the company sells health insurance online to...