JOB TITLE: TRAINING & AFTERMARKET COORDINATOR
REPORTS TO: AFTERMARKET DIRECTOR
Performs and/or oversees a variety of associated planning, logistics, and fiscal activities. Coordinates trainers’ schedules with customer requests as well as facilitates commercial items with various departments including invoicing, logistics, and project management. Requires a high level of judgment and critical thinking. May coordinate specified administrative activities and reporting across multiple organizational units within a department.
Essential Duties and Responsibilities:
1 Oversees and/or performs a range of diverse activities such as scheduling and coordinating for the department or organizational unit; serves as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning the aftermarket and training departments.
2 Prepare quotations for aftermarket offerings such as training, service contracts, and spare parts. Continuously update the CRM database with new information regarding contacts, opportunities, customer interactions, etc.
3 Be primary contact for regional seminars which will include coordinating venues, shipping necessary materials, telemarketing of the seminars to the customer base, and register and maintain attendee list.
4 Researches information, compiles statistics, and gathers and computes various data; prepares special and/or one-time reports, summaries, audit responses or replies to inquiries, selecting relevant data from a variety of sources.
5 Logistical support for trainers, which includes coordinating and facilitating meetings, facilities usage, events, travel arrangements, and visas, as required.
6 Performs miscellaneous job-related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bacherlor’s degree or a minimum of five plus year’s administrative support experience in an aftermarket or services environment; or equivalent combination of education and experience. Strong communication and interpersonal skills desired. Demonstrated strong service orientation with attention to detail and follow through necessary as a customer service leader. Industry experience a plus.
Ability to read, understand employee information, offer letters, government documents, correspondence from legal counsel and other data requests from external sources. Ability to respond to common inquiries or complaints from internal and external customers, regulatory agencies, or members of the business community. Ability to effectively present information to employees and Management. Must be fluent in spoken and written English.
Ability to apply mathematical concepts such as percentages and ratios
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Intermediate Excel spreadsheet skills. Must be PC proficient and have an aptitude for working with a variety of computer systems/applications (MS Word, Excel, and PowerPoint). Exhibits understanding of general accounting/business principles.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Compressor Controls Corporation - 19 months ago