Client Services Training specialist
RichRelevance - San Francisco, CA

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Skills and Experience Requirements:Technical:
  • Proven leadership and organizational skills.
  • Ability to translate technical knowledge into guidance appropriate for audiences with deferring degrees of experience
  • Must have computer literacy in MS Word, Excel, and PowerPoint, and must possess oral and written communication skills in English
  • Knowledgeable of training system concepts and able to communicate their application.
  • Knowledgeable in the principles of the development, maintenance and continual improvement of processes
  • Experience writing customer facing and internal documents
  • Strong professional services and client relations skills
  • Experience in SaaS, eCommerce, and/or consumer-oriented online services
  • Ability to multi-task, prioritize issues and manage many deliverables simultaneously
  • Ability to work with a diverse customer base ($100M – $5B+)
  • Ability to work effectively within a matrix managed project structure
  • Initiative to act on training opportunities
  • Leadership qualities with great teamwork experience
  • Extremely detail oriented
  • Strong sense of urgency
  • Launch community forums and community user groups.
  • E-Support experience would be nice
Preferred Experience:
  • At least 5 years of relevant work in a management or individual contributor role with a preferred focus on online training in the Saas or eCommerce industry
  • Direct hands on experience with electronic document systems and knowledge of electronic training systems
  • Knowledge of e-service tools a plus (e.g. Salesforce, Jira, Mindtouch)
  • BA/BS required, technology or business degree preferred
  • Experienced in Negotiating and Communications skills
  • Mind touch, Salesforce, and Jira