Skills and Experience Requirements:Technical:|
- Proven leadership and organizational skills.
- Ability to translate technical knowledge into guidance appropriate for audiences with deferring degrees of experience
- Must have computer literacy in MS Word, Excel, and PowerPoint, and must possess oral and written communication skills in English
- Knowledgeable of training system concepts and able to communicate their application.
- Knowledgeable in the principles of the development, maintenance and continual improvement of processes
- Experience writing customer facing and internal documents
- Strong professional services and client relations skills
- Experience in SaaS, eCommerce, and/or consumer-oriented online services
- Ability to multi-task, prioritize issues and manage many deliverables simultaneously
- Ability to work with a diverse customer base ($100M – $5B+)
- Ability to work effectively within a matrix managed project structure
- Initiative to act on training opportunities
- Leadership qualities with great teamwork experience
- Extremely detail oriented
- Strong sense of urgency
- Launch community forums and community user groups.
- E-Support experience would be nice
- At least 5 years of relevant work in a management or individual contributor role with a preferred focus on online training in the Saas or eCommerce industry
- Direct hands on experience with electronic document systems and knowledge of electronic training systems
- Knowledge of e-service tools a plus (e.g. Salesforce, Jira, Mindtouch)
- BA/BS required, technology or business degree preferred
- Experienced in Negotiating and Communications skills
- Mind touch, Salesforce, and Jira