Training Manager
AutoAnything - San Diego, CA

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AutoAnything, Inc., an AutoZone Company, is a San Diego-based E-Commerce Company that merges the high-speed lane of custom automotive accessories and performance parts with cutting-edge internet technology and industry-leading customer service. With the support of AutoZone, Inc., the leading retailer and distributor of automotive replacement parts and accessories in the United States and annual sales over $8 billion, AutoAnything, Inc. continues to grow at a rapid pace. Our flexibility, entrepreneurial style, knowledge of the competitive landscape and innovative business model has allowed us to excel in the industry since 1979.

AutoAnything, Inc. ’s success can be directly attributed to the dedication, passion and creativity of our Team. We are seeking a Training Manager to join the Team! The Training Manager will plan, organize and facilitate operations training activities according to business objectives.

This includes preparing Team Members to deliver exceptional customer experience through sales skill mastery, deep product expertise and outstanding customer service. The Training Manager ’s role will also provide leadership to the Quality Assurance group within operations ensuring expectations of providing outstanding customer service are met with every customer contact. The Training Manager will be responsible to assess current training procedures, recommend improvements, and design and implement training initiatives for all operational areas. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Own all aspects of new hire operations training including curriculum, facilitation, trainee oversight, and transition to production • Responsible for preparing and facilitating training related to operational process changes, new programs, and new products • Responsible for performing duties related to training and development including, but not limited to, new hire onboarding, training room logistics, and producing training guides • Partner with operations to ensure all training curriculum accurately reflects the production environment • Lead the Quality Assurance group responsible for monitoring the level of quality within the contact center • Responsible for maintaining an infrastructure indicative of a best in class Quality Assurance department including concise monitoring forms, supporting guidelines, and reporting • Partner with operations to ensure Quality Assurance efforts are aligned with business objectives • Hire, train, and manage a high performing Quality Assurance team QUALIFICATIONS: • Minimum of 5 years of operations training experience required, preferably in a Contact Center/Call Center environment • Experience with leading Quality Assurance initiatives including call monitoring and written correspondence • Retail/eCommerce experience strongly preferred • Able to provide examples of training developed in the past • Must have experience designing, developing and implementing learning solutions • Outstanding collaboration skills, with proven ability to work with multiple departments across the organization to accomplish goals required • Must have the ability to effectively persuade and influence decision makers • Must have strong written and verbal communication skills, including expert presentation and facilitation skills • Must have a dynamic outgoing personality • Strong project management experience and the ability to respond to multiple tasks simultaneously, prioritizing and working well under pressure required • Strong Microsoft Office skills, particularly in Word and PowerPoint required • Passion/Interest in the automotive industry a plus AutoAnything, Inc., an AutoZone Company, offers a fun working environment and a competitive total compensation package.

Our benefits include Medical, Dental, Vision, PTO (vacation), Sick, FSA, DCAP, Supplemental Insurance through AFLAC and a 401k with generous matching contributions. Additional Company paid benefits include EAP, LTD and Life Insurance.

AutoAnything - 24 months ago - save job - copy to clipboard
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AutoAnything, Inc., an AutoZone Company, is a San Diego-based E-Commerce Company that merges the high-speed lane of custom automotive...