Training Manager
PLS Financial Services - Chicago, IL

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The Training Manager’s role is to plan, design, develop, and launch effective training systems in support of core organizational functions and business processes. This includes gathering and analyzing information from the field, managing multiple projects, and leading stand-up training sessions as required. The Training Manager is also responsible for generating and compiling reports on training compliance as required. This individual will apply proven communication, and writing skills along with operations knowledge and expertise to help develop a robust training system for the field.

Job Description:

Training Development and Deployment
  • Meet with subject matter experts from the field as well as key stake holders, and end users to define business, financial, and operations requirements for a variety of training programs and tools.
  • Lead various training design projects which includes, managing all phases of the project from gathering information from subject matter experts to managing deployment of technology solutions.
  • Review deployed training programs on a regular basis, and manage the maintenance cycle for various programs.
  • Recommend various training solutions through personal experience and feedback from the field to improve current offerings.

Training Presentation and Delivery
  • Deliver stand up training presentations as necessary to a variety of audiences in the field.
  • Present and facilitate a variety of content as needed based on needs of the field.

Training Measurement and Evaluation
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential future areas to address through Learning Management System data.
  • Understand the four levels of evaluation within a training program and how to apply the appropriate levels to training programs and the field.
  • Ensure all training programs developed work with the Learning Management System for reporting purposes.
Key Customers
  • All Store personnel: CSR (Customer Service Representatives), Shift Managers, Assistant Managers and SM (Store Managers)
  • Field personnel, DM (District Manager), DO (Director of Operations)
  • Management, Vice Presidents of Operations
  • Support Center Staff


Job Requirements:

Formal Education & Certification
  • College diploma or university degree in the field of business administration, education, communication or organizational development and 5-7 years related work experience.

Knowledge & Experience
  • Proven experience in overseeing the design, development, and implementation of programs, or products.
  • Experience in communicating with a variety of groups of customers at different levels
  • Experience in managing multiple projects.
  • Knowledge of Microsoft Office programs, PowerPoint experience is preferred.
  • Excellent understanding of the organization’s goals and objectives.
  • The ability to communicate how the training program works to support the business needs.
  • The ability to grasp the needs of the operational organization and apply/communicate the various requests that come in from the field to management.

  • Varies from light to heavy depending on assignment


Benefits for eligible employees include: medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available. PLS is proud to be an equal employment opportunity employer and drug free work place.

PLS Financial Services - 22 months ago - save job
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