Training Specialist V
Texas Department of Family and Protective Services - Austin, TX

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Works under the direction of the Preparedness Coordination Branch Manager. Defines, plans, develops, coordinates, delivers and monitors online and instructor-led products that meet the needs of the Community Preparedness Section. Responsible for complex instructional design work in MS Word and storyboard development in MS PowerPoint or MS Word. Complex e-learning development work in Adobe Captivate, Dreamweaver or Lectora. Work involves designing curriculum using the ADDIE process under fairly short timelines, working with Subject Matter Experts (SME), and developing storyboards into e-learning products. Works in close collaboration with other team members under general supervision. Coordinates the assessment, development and delivery of all-hazards public health and medical education designed to improve the level of competency of local emergency responders and the public health workforce. Responsible for the development and maintenance of the Community Preparedness Section web site. Ensures that all training activities comply with Centers for Disease Control and Prevention (CDC and, the Office of the Assistant Secretary for Preparedness and Response (OASPR) cooperative agreements. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment. Employee actively participates in the State Medical Operations Center (SMOC), State Operations Center (SOC), regional and/or local operations centers, joint field offices, Continuity of Operations Incident Management Team, Continuity of Operations Program Recovery Team, Disaster District operations centers, or strike team during a disaster response and/or recovery effort and completes all training requirements.
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Essential Job Functions:
(55%) Utilizing the instructional design process analyzes, designs, develops, implements and evaluates learning solutions. Creates e-Learning modules utilizing SMEs. Designs and develops course materials in a range of delivery formats and coordinates their implementation. Designs graphics, illustrations and other visuals to represent complex content, facts, processes and procedures. Works collaboratively with IT staff to ensure compatibility with existing network/software and coordinate maintenance schedules for all e-learning systems. Redesigns course content with updated information. Ensures program meets course objectives. Provides technical assistance in creating and maintaining CBTs. Develops course assessments and evaluations. Ensures that all training activities comply with the Centers for Disease Control and Prevention (CDC) and the Office of the Assistant Secretary for Preparedness and Response (OASPR) cooperative agreements guidelines. Executes the logistics of health and medical training programs to ensure that all is in place for course delivery, to include facility set-up, audiovisual set-up, and employee notification regarding registration for courses.
Administers Texas TRAIN, the Texas Learning Management System (LMS) that is used by DSHS staff and other preparedness partners statewide; and other systems as needed. Using the DSHS learning management system (LMS) helps coordinate the development of curricula and design of courses for computer-based education and coordinates its implementation. Coordinates, tracks, and documents technical assistance activities. Establishes and implements a network of and assists with training to regional and local administrators to resolve technical issues.

Delivers courses in accordance with standards established by the Regional and Local Health Services Division, the Community Preparedness Section, and the Preparedness Coordination Branch policies procedures and practices. Works closely with regional staff to ensure alignment with regional and local needs and activities. Acquires and disseminates, through consultations and technical assistance, information about state-of-the-art trends and practices in Preparedness for effective services delivery.

(20%) Responds to inquiries to resolve LMS issues from users, course providers and administrators in a timely and professional manner, both verbally and in writing when needed. Acts as liaison with agencies and internal program to explain and provide technical assistance on LMS and those system requirements. This includes providing consultative services and working with program staff and users to determine trends, and resolving technical problems including providing technical assistance to system users. Reviews and assists in evaluating information on service delivery system methods, outputs and activities in order to identify gaps in resources and recommend improvements by participating in system related conference calls, trainings and/or other meetings as needed. Prepares administrative reports on LMS course data, studies and performs specialized research projects as needed.
(20%) Designs, codes, and maintains Community Preparedness Section web site. Formats web materials using Web Content Management System (WCMS); develops processes for submission of items to be placed on the Web and coordinates with the Center for Consumer and External Affairs (CCEA) on content and strategy. Ensures web site is in compliance with all DSHS web site requirements, and state and national accessibility guidelines. Audits and updates hyperlinks. Participates in conference calls, trainings, or other meetings. Serves as accessibility subject matter expert for the Section. Monitors the use of the LMS to ensure end users ease of access.

(5%) May evaluate and provide feedback on the work products of others. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. May actively participate and/or serve in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Will complete any required training necessary to fulfill the duties of assigned role in disaster response or COOP activation.

Knowledge Skills Abilities:
Knowledge of project management techniques and processes.
Knowledge of needs assessments methodologies.
Knowledge of bioterrorism preparedness and response.
Knoweldge of group process and decision making.
Knowledge of distance and e-learning concepts and technologies.
Knowledge of curriculum and instructional design principles.
Knowledge of adult education training techniques and presentations.
Knowledge of All Hazards health and safety practices.
Knowledge of database maintanance
Knowledge of public health and/or medical preparedness

Skill in the ADDIE instructional design process.
Skills in training delivery.
Skills in training delivery through web-based learning management systems
Skills in collaboration and negotiation.
Skills in communications (verbal and written).
Skills in evaluation of training activities and programs.
Skill in providing customer service and support.
Advanced in web-based content development tools.
Advanced Skill in instructional design writing behavioral objectives, test questions (multiple choice and observational checklist), scenario driven curriculum.

Ability to handle crisis situations.
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, educational, racial, ethnic and professional backgrounds.
Ability to manage work and time efficiently.
Ability to manage small and large group interactions effectively.
Ability to solve problems in an effective manner.
Ability to work independently and in groups.
Ability to work well with others under tight deadlines.
Ability to work well with Subject Matter Experts.
Ability to plan, implement and evaluate short and long term projects.
Ability to multi-task and maintain multiple competing priorities.
Ability to use Windows-based software, email, presentation and word processing software.

Registration or Licensure Requirements:

Initial Selection Criteria:
1. A four year degree from an accredited college or university, MPH preferred
2. At least three years’ experience in adult education curriculum development
3. At least three years’ experience in adult education curriculum delivery
4. At least one years' experience in the design and development of web-based training

Additional Information:
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS employee service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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