Training Specialist
First Data - Houston, TX

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The Training Specialist position is accountable for the effective delivery of Systems and Applications training to internal analysts. Trainers conduct needs assessments, provide learning recommendations, develop training material, facilitate training to meet the identified needs of the internal teams and routinely evaluate the training results. The trainer will employ adult learning methodologies in all training materials/courses. In addition, this individual will be responsible for partnering with Quality Analysts and Management to ensure that training aligns with expectations within the production environment.

The ideal candidate would have experience observing, processing and creating training documentation. Facilitating training and updating existing documentation as Laws Change. Would prefer the candidate have strong FCRA and FDCPA knowledge. Previous experience with a consumer reporting agency or an escalated customer service department is a plus.

First Data - 19 months ago - save job
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