Training Specialist
Independent Health - Buffalo, NY

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The training specialist is responsible for design, development and implementation of training for new and existing employees as well as supporting the training needs for organization initiatives.

Bachelor’s degree in human resources, business, communications, education, marketing, or similar discipline required; master’s degree in business or adult education a plus.

Minimum three to five years corporate training experience required; insurance industry experience preferred.

Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation.

Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus.

Possess strong coaching and mentoring skills.

Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision.

Other duties as needed. Every associate is given a job description upon hire outlining the qualifications, duties, and pay grade of the position. Independent Health reserves the right to change job descriptions as necessary.

Excellent soft skills (Listening skills, people skills etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills.

Ability to learn new software programs quickly and create training guides. High level knowledge of Microsoft Office suite required. Familiarity with e-learning tools (Articulate) and corporate intranets/web sites.

Excellent oral and written communication skills.

Must have access to a reliable means of transportation. Limited local travel may be required. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.

Proven ability to maintain confidentiality and use only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities.

Independent Health is an equal opportunity employer.

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