Training Store Manager
CVS Caremark - Savannah, GA

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Job Category: Store Manager
Clinical Licensure Required : N/A

Job Type: Full Time Position Summary:
Overview

Reports to DSM for store responsibilities and to Area HR Director/Recruiter for training accountabilities

Maintains dual responsibility of Manager and Trainer: 35% Manager, 65% Trainer

Coordinates training of management and leadership skills and is primary instructor (as well as having flexibility to utilize all available resources - i.e.RLPR for presenting program materials)

Commits to remain in the position for a minimum of 2 years (to provide stability, consistency and quality) unless the needs of the business dictate otherwise.

Responsibilities include:
Being accountable for the total operation of the store

Providing input into the placement of the Assistant Store Manager by giving the necessary information to the Recruiter, DSM and RM

Ensuring that the new Assistant Manager is certified in all Basic Operational Skills

Reviewing all program materials and guidelines

Being accountable for ensuring that current materials are being utilized

Attending training seminars to
o Develop/share training techniques
o Receive new ideas and technologies in training

Aiding in the training process for new programs/roll-outs

Conducting interviews and making hiring recommendations to the DSM and Recruiter as needed

Participating in the new Assistant Manager's orientation

Monitoring the progress of the Assistant Manager, through Phase I, and reacting to issues where necessary

Monitor and follow-up on Phase II/III certifications with Store Managers/DMs as needed

Providing initial training and ongoing support to the Store Manager who delivers basic operational skills training (Phase I Train-the-Trainer)

Conducting and coordinating management and leadership skills training classes, based on local needs

Evaluating success of learning events and making changes as needed

Communicate details about classes via store-to-store email (i.e. location, pre-work, etc)

Enter training into TMS

Monitor and react to course evaluations

Audit classes periodically

Providing remedial training for management and leadership skills as needed

Certifying the Assistant Manager in select management skills

Certifying the Store Manager in leadership skills

Acting as a mentor to the Assistant Manager and Store Manager

Communicating with Store Managers, DSMs, RM and the Training Department about training issues

Communicating with Store Managers informed about training needs/status Required Qualifications:

Demonstrated presentation and training skills in a classroom environment

Proven understanding and application of Adult Learning Theory

Previous experience in a “line” department function or equivalent

Ability to communicate with all levels of the organization

Ability to display a commitment to promoting team spirit and working collaboratively to achieve team goals

Ability to travel to up to 75% of the locations within the region

Position may require a flexible work schedule to accommodate business needs Preferred Qualifications:

At least one year of supervisory experience in retail, food service, restaurant, or customer service or at least one year of work experience in these types of businesses, preferably at a supervisor level Education:

High school diploma or equivalent required; college degree preferred Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

About this company
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CVS Health is a pharmacy innovation company helping people on their path to better health. Through our 7,800 CVS/pharmacy retail pharmacies,...