GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
GE Transportation (GET), located in Buckhead is currently searching for a Training and Support Specialist. To succeed in this position, you will need to provide technical application support to customers as it relates to the GET’s product suite. You will need to understand how customers use GET’s product suite and be willing to perform implementations and training sessions with our clients. You will serve as a primary liaison between GET and our customers.
In addition, you will:
Support, implement, and train on GET’s software suite
Establish and maintain customer relationships
Identify the client needs and propose alternative solutions
Communicate with customers on a regular basis to ensure customer satisfaction
Answer, evaluate and prioritize incoming telephone calls, voicemail, email and in-person requests for assistance as it relates to GET’s product suite
Interview users to collect information about issues and lead users through diagnostic procedures to determine solution
Log calls / issues and track them to their completion
Serve as key GET participant in customer meetings
Create and deliver engaging, informative, and well-organized presentations
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Identify efficiencies and value drivers that customers will realize through the use of GET solutions
Understand how to communicate or escalate difficult information tactfully and in a timely fashion
Work alone as well an effective member of a team
Inspire team members to attain goals and pursue excellence
Mitigate team conflict and communication problems
Escalate complex problems to supervisor or technical staff
Comply with and support GET Policies and Procedures
Support GET Growth Values
Represent GET in a professional manner
Lend expertise to internal teams
Bachelor's Degree in a related discipline
Minimum of 3 years of experience working in the transportation software industry with 3 of those years in support / help desk experience
Ability to travel up to 35% of the time, as required
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Railroad, supply chain and multi-modal transportation domain market knowledge
Working knowledge of Microsoft Project
Strong oral and written communication skills
Strong attention to detail, organizational and analytical skills
Working knowledge of Microsoft applications including Outlook, Excel, Work and PowerPoint
Self-starting initiative with the ability to work with limited supervision
Ability to rapidly acquire an in-depth knowledge and understanding of GET solutions, services, processes, procedures and expectations
Ability to multi-task assignments and meet deadlines
Ability to participate in off hours support team rotation
Other duties as assigned
Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.
GE Transportation, a unit of GE (NYSE: GE), solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail, mining and marine industries. Our fuel-efficient and lower-emissions freight and passenger locomotives, diesel engines for rail, marine and stationary power applications, signaling and software solutions, drive systems for mining trucks, and value-added services help customers grow. GE Transportation is headquartered in Chicago, IL, and employs approximately 13,000 employees worldwide.
Learn more about GE Transportation today!
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GE Transportation solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail,...