Training and Support Specialist
GE Transportation 65 reviews - Atlanta, GA

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

GE Transportation (GET), located in Buckhead is currently searching for a Training and Support Specialist. To succeed in this position, you will need to provide technical application support to customers as it relates to the GET’s product suite. You will need to understand how customers use GET’s product suite and be willing to perform implementations and training sessions with our clients. You will serve as a primary liaison between GET and our customers.

Essential Responsibilities
In addition, you will:
  • Support, implement, and train on GET’s software suite
  • Establish and maintain customer relationships
  • Identify the client needs and propose alternative solutions
  • Communicate with customers on a regular basis to ensure customer satisfaction
  • Answer, evaluate and prioritize incoming telephone calls, voicemail, email and in-person requests for assistance as it relates to GET’s product suite
  • Interview users to collect information about issues and lead users through diagnostic procedures to determine solution
  • Log calls / issues and track them to their completion
  • Serve as key GET participant in customer meetings
  • Create and deliver engaging, informative, and well-organized presentations
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Identify efficiencies and value drivers that customers will realize through the use of GET solutions
  • Understand how to communicate or escalate difficult information tactfully and in a timely fashion
  • Work alone as well an effective member of a team
  • Inspire team members to attain goals and pursue excellence
  • Mitigate team conflict and communication problems
  • Escalate complex problems to supervisor or technical staff
  • Comply with and support GET Policies and Procedures
  • Support GET Growth Values
  • Represent GET in a professional manner
  • Lend expertise to internal teams

  • Bachelor's Degree in a related discipline
  • Minimum of 3 years of experience working in the transportation software industry with 3 of those years in support / help desk experience ELIGIBILITY REQUIREMENTS:
  • Ability to travel up to 35% of the time, as required

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Railroad, supply chain and multi-modal transportation domain market knowledge
  • Working knowledge of Microsoft Project
  • Strong oral and written communication skills
  • Strong attention to detail, organizational and analytical skills
  • Working knowledge of Microsoft applications including Outlook, Excel, Work and PowerPoint
  • Self-starting initiative with the ability to work with limited supervision
  • Ability to rapidly acquire an in-depth knowledge and understanding of GET solutions, services, processes, procedures and expectations
  • Ability to multi-task assignments and meet deadlines
  • Ability to participate in off hours support team rotation
  • Other duties as assigned Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. GE Transportation, a unit of GE (NYSE: GE), solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail, mining and marine industries. Our fuel-efficient and lower-emissions freight and passenger locomotives, diesel engines for rail, marine and stationary power applications, signaling and software solutions, drive systems for mining trucks, and value-added services help customers grow. GE Transportation is headquartered in Chicago, IL, and employs approximately 13,000 employees worldwide. Learn more about GE Transportation today!
    To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

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  • About this company
    65 reviews
    GE Transportation solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail,...