Tram Island Supervisor
Alcatraz Cruises, LLC - San Francisco, CA

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l Assure sufficient staff is on hand to assure operation throughout the day

l Provide shift schedules to drivers two weeks in advance and forward to Landing Management Staff

l Ensure tram drivers receive, understand, and execute job requirements that meet AC quality standards

l Oversee job performance of Tram Drivers; compliment and correct as necessary.

l Assure daily maintenance and safety checks are performed.

l Maintain all records, as requested by Guest Services Manager.

l Communicate minor discipline as necessary

l Manage and resolve customer complaints

l Manage Tram and boarding lines in the event of interrupted service (medical, weather, etc)

l Attend weekly NPS Ops meetings

l Oversee lunch, breaks, etc.

l Serve as first responder to medical incident

l Coordinate staff for SPUG events

l Train new employees

l 2 years supervisory experience required

l Fluency in Microsoft Word and Excel required

l 1 year experience working with land transportation vehicles (cars, trams, busses, etc)

Alcatraz Cruises, LLC - 2 years ago - save job