ESSENTIAL DUTIES AND RESPONSIBILITIES:|
l Assure sufficient staff is on hand to assure operation throughout the day
l Provide shift schedules to drivers two weeks in advance and forward to Landing Management Staff
l Ensure tram drivers receive, understand, and execute job requirements that meet AC quality standards
l Oversee job performance of Tram Drivers; compliment and correct as necessary.
l Assure daily maintenance and safety checks are performed.
l Maintain all records, as requested by Guest Services Manager.
l Communicate minor discipline as necessary
l Manage and resolve customer complaints
l Manage Tram and boarding lines in the event of interrupted service (medical, weather, etc)
OTHER DUTIES AND RESPONSIBILITIES :
l Attend weekly NPS Ops meetings
l Oversee lunch, breaks, etc.
l Serve as first responder to medical incident
l Coordinate staff for SPUG events
l Train new employees
l 2 years supervisory experience required
l Fluency in Microsoft Word and Excel required
l 1 year experience working with land transportation vehicles (cars, trams, busses, etc)
Alcatraz Cruises, LLC - 2 years ago