Translation Project Manager
CyraCom International Inc. - Phoenix, AZ

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Translation Project Manager Translations Manager


Translations Department None


Primarily responsible for managing document translations projects within the Document Translation Department.


Specific Responsibilities :
  • Prepare timely and accurate cost quotations to clients.
  • Prepare and issue supplier work orders, per established ISO processes.
  • Coordinate internal and external suppliers and resources for assigned projects.
  • Coordinate proofing and editing all projects for completeness, formatting accuracy, and linguistic quality on individual projects, as needed.
  • Ensure projects are completed and delivered to clients in a timely manner with utmost attention to quality, following all established department and company ISO-documented quality processes.
  • Ensure processes used meet all contractual requirements with clients and vendors.
  • Maintain accurate and complete electronic project records and project file archives.
  • Maintain effective vendor relationships to ensure quality product delivery.
  • Help ensure lowest cost while maintaining high quality level for customers by choosing cost effective and low-risk workflows for each project.
  • Create accurate project plans and risk assessments for internal and client use.
  • Effectively utilize project management software to maximize production and quality, and to manage costs.
  • Initiate client billing and vendor payments.
  • Monitor and maintain real-time project tracking records.
  • Provide professional and courteous service to clients. This may include client education in localization best practices and use of tools and systems.
  • Manage client review and fix implementation of near final documents and content.
  • Receive and document client feedback on specific projects, and coordinate timely and effective responses, per ISO-documented department processes.
  • Work closely with Sales team to ensure client satisfaction and maximized revenues.
  • Provide timely feedback to the company regarding client concerns.

Other Job Functions:
  • Administrative and clerical duties as needed.
  • Perform other related duties as assigned.


Knowledge, Skills and Abilities :
  • Solid time management and organizational skills.
  • Ability to multi-task and to adjust/adapt to rapidly changing priorities and circumstances.
  • Ability to work under deadline pressure.
  • Strong computer skills, with knowledge in using multiple computer programs, word processing tools, spreadsheet applications and presentation software. Demonstrated ability to learn new computer applications.
  • Strong teamwork skills.
  • Excellent verbal and written communication skills.
  • Excellent judgment and negotiation skills.
  • Strong customer service orientation.
  • Strong attention to detail.
  • Basic understanding of different languages and cultures.
  • Must be highly motivated and self-directed.
  • Ability to work occasional overtime to meet project deadlines.

Education/Training :
  • Four year college degree or beyond in a related field preferred

Experience :
  • Two years experience related to project coordination or project management, or in the alternative experience related to the direct delivery of products or services in a production environment under deadline pressure. Solid computer experience with basic PC software applications.

Additional Requirements:
  • US government clearance for Public Trust Positions, or ability to obtain clearance by start date, is required
  • Must be a United States citizen or must have lived in the United States for at least 5 years and successfully complete required background search.


Work Location :
  • Administrative Offices in Phoenix. Occasional travel to other CyraCom offices.

Physical Demands :
  • Requires sitting and standing for extended periods of time.
  • Requires extensive use of a computer and repetitive hand movements in the performance of duties.
  • Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Equipment Operated : Telephone, personal computer, printer, Fax machine, and copier.

Potential Hazards : None.

Duties not listed in this position description may be required of the employee at the discretion of management.

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