SUMMARY: Reporting to the Operations Manager, the Transportation Coordinator (TC) is responsible for receiving, processing and coordinating medical and non-medical transports to and from a given/assigned Medics Ambulance Service customer/facility – typically the TC is posted at a hospital-based customer, reports to and functions from that location full time.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Utilizes information received from the healthcare provider, patient or family to coordinate medical and non-medical patient transportation.
- Makes recommendations regarding the most appropriate units to be assigned to the transport based upon the type of call, priority and availability of units.
- Through the utilization of all available resources, determines the type of transportation needed, billing information and destination of transport.
- Communicates verbally and in writing with Dispatchers to ensure on time performance and quality customer service expectations are achieved.
- Makes recommendations to operations regarding the most cost and time effective routes to be taken when performing patient transports.
- Routinely interacts with Dispatch and operations personnel to ensure proper unit utilization is achieved.
- Reports unusual incidents such as unexpected delays, service issues or any other pertinent information to on-duty supervisors and dispatchers as appropriate.
- Prepares timely and accurate reports as required.
- Serves as a liaison between the facility and Medics Ambulance Service.
- Provides assistance with billing questions and follow-up for both Medics Ambulance Service and the facility
High School diploma or GED. Paramedic or EMT Certification preferred. Effective oral, written and interpersonal communication skills. Emergency clinical practices, procedures and protocol; familiarized with medical and other related emergency equipment; local geography. General knowledge of computer. Type at least 30 words per minute Providing clear and concise directions and instructions to crews assessing patient location, condition and needs from caller. Act calmly and quickly in emergency situations. Create and maintain a positive and cooperative working environment in stressful situations. Be able to handle multiple tasks. Appropriate license where required. A minimum of one year of EMS experience
Frequently: High pressure, fatigue, intense tasks.
Occasionally: Lifting, pushing, pulling, reaching, climbing, kneeling, stooping, bending, leaning, upper and lower body flexibility, running distance, multiple physical activities performed at the same time.
Frequently: Touching, walking inside and outside, typing 30 wpm, balancing, carrying no greater than 25 pounds, driving car, seeing.
Constantly: Hearing/listening, clear speech, sitting.
Constantly: Work alone and around others, face-to-face and verbal contact with others, extended day, inside.
Occasionally: Problem solving, simple and higher math skills.
Frequently: Clerical, memorization, analyzing.
Constantly: Simple and complex reading, simple and complex writing, judgment, reasoning, and decision making.
Frequently: Pager, telephone recording equipment, facsimile, computer/typewriter, copy machine, stapler, 3 hole punch, stamping, sharpener, television monitor, printer.
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