Transportation Coordinator
Access2Care - Madison, WI

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The Transportation Coordinator answers incoming network transportation provider calls regarding non-emergency transportation services in a prompt, courteous and professional manner.

Essential Duties Include but are not limited to:
  • Answer incoming calls from network transportation providers in a prompt and courteous manner.
  • Coordinate scheduling of trips with network transportation providers.
  • Negotiate rates with network providers in special circumstances.
  • Work with the Pending Team to help identify problem areas and providers within all plans.
  • Problem solve on how to control quality and cost initiatives to reduce cost of trips.
  • Improve system handling and identifying trips that go to park and pending.
  • Recommend a process to decrease the amount of negotiated trips by customer service representatives.
  • Serves as a liaison between the patient and transportation providers.
  • When needed, perform the duties of a Customer Service Representative.
  • Adhere to all company policies and procedures.

Minimum Qualifications:

Education/Licensing/Certification:

· High School Diploma or GED required.

Experience:

· Must have a minimum of one year experience working as a dispatcher in the transportation industry or in a heavy volume inbound call center.

· Must be familiar with local geography.

· Supervisory experience preferred.

· Healthcare experience preferred.

· Ability to deal with complex problems involving a broad scope of issues while under pressure.

· Ability to effectively solve customer complaints in a timely manner by utilizing all tools available.

Other i.e. knowledge and skills:

· Must be proficient with Microsoft Office applications.

· Must type 30 wpm.

· Must have effective oral, written and interpersonal communication skills.

Pay Range - $12.00-$13.00 hour

EEO AA

EmCare - 15 months ago - save job - block
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