Transportation Coordinator
American Medical Response - Madison, WI

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The Transportation Coordinator answers incoming network transportation provider calls regarding non-emergency transportation services in a prompt, courteous and professional manner.

Essential Duties Include but are not limited to:
  • Answer incoming calls from network transportation providers in a prompt and courteous manner.
  • Coordinate scheduling of trips with network transportation providers.
  • Negotiate rates with network providers in special circumstances.
  • Work with the Pending Team to help identify problem areas and providers within all plans.
  • Problem solve on how to control quality and cost initiatives to reduce cost of trips.
  • Improve system handling and identifying trips that go to park and pending.
  • Recommend a process to decrease the amount of negotiated trips by customer service representatives.
  • Serves as a liaison between the patient and transportation providers.
  • When needed, perform the duties of a Customer Service Representative.
  • Adhere to all company policies and procedures.
Minimum Qualifications:

Education/Licensing/Certification:
High School Diploma or GED required.
Experience:
Must have a minimum of one year experience working as a dispatcher in the transportation industry or in a heavy volume inbound call center.
• Must be familiar with local geography.
• Supervisory experience preferred.
• Healthcare experience preferred.
• Ability to deal with complex problems involving a broad scope of issues while under pressure.
• Ability to effectively solve customer complaints in a timely manner by utilizing all tools available.
Other i.e. knowledge and skills:
Must be proficient with Microsoft Office applications.
• Must type 30 wpm.
• Must have effective oral, written and interpersonal communication skills.
Pay Range - $12.00-$13.00 hour
EEO AA
Requirements

American Medical Response - 21 months ago - save job - copy to clipboard
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Because driving yourself to the emergency room isn't always the best plan, there is American Medical Response (AMR). With thousands of...