Transportation Coordinator
OHL 282 reviews - Brentwood, TN

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Transportation Coordinator

is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.

Primary Duties:
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person
  • Receives orders or changes in service
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Processes and inputs all customer orders and receipts
  • Runs stock reports to check for product availability
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
  • Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
  • Traces orders as required
  • Notifies customers of any activity concerning their merchandise, including shipping and tracing information
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Completes paperwork associated with orders, including the maintenance of customer files
  • Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, filing, corresponding with customers and greeting customers and visitors in the office
  • Maintains current and accurate procedure book which details the processing requirements for each account
  • Prepares reports concerning customer services activities
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Coordinates with supervisor regarding product routing for customers
  • Works overtime as needed based on customer demands
  • Other duties as required and assigned
Education and Experience:
  • High school diploma or GED (General Education Diploma) equivalency
  • Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
  • Experience in customer service position preferred
  • PC literate to include Microsoft Office products such as Word, Excel and Outlook
Essential Skills:
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to multi task

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

About this company
282 reviews
OHL is one of the largest 3PLs in the world, providing integrated global supply chain management solutions. Founded in 1951 and...