Transportation Customer Service Representative
GENCO - Green Bay, WI

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GENCO is conducting interviews for future Transportation Customer Service Representatives at our Transportation Logistics Business Unit in Green Bay, Wisconsin.

The primary responsibility for the Transportation Customer Service Representative is the execution of the day-to day transportation activities for our customers. This role will have relationships with both internal and external customers as well as vendors.

The Transportation Customer Service Representative is responsible for:

Optimizing transportation shipments for our customers while balancing service and cost using the transportation management system

Monitoring and tracking transportation shipments from inception to final delivery

Maintaining relationships established with carriers to ensure capacity and monitor service standards

Communicating effectively with customers, carriers and teammates

Analyzing and recommending broad based innovative improvement initiatives for the account with a focus on eliminating root causes of recurring issues which leads to driving down costs and/or improving service

Using professional judgment to assess the impact of tactical decisions/actions on the customer and GENCO

Balancing the customers’ needs with our company’s profitability

Reporting and analyzing key performance indicators

Building customer relationships at operational levels within the customer

Developing standard operating procedures based on the direction from manager

Assisting in the maintenance of the account plan to ensure sustainability of our services and expand our solution set


The Successful Candidate Will Have:
A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred

Relevant transportation/ logistics work experience preferred

Proven customer service experience preferred

Interpersonal skills with the ability to develop effective customer and teammate relationships

Problem solving skills necessary

Strong oral and written communication skills required

Proficiency with Microsoft Office applications

Ability to learn technology quickly

Transportation Management System (TMS) experience preferred

Ability to travel up to 10%

GENCO is an Equal Opportunity Employer.

GENCO participates in E-Verify.




Primary Location


United States-Wisconsin-Green Bay




About this company
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GENCO, a wholly owned subsidiary of FedEx, is the recognized leader in product lifecycle and reverse logistics solutions designed to...