Transportation Leader
Horseshoe Casino Cleveland - Cleveland, OH

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Responsible for the overall operation of the Valet and Self Parking areas to include Valet Parking Lot, Parking Garage and surface lot.

Essential Job Functions
  • Serves as a leader for employees while fostering team work, employee morale, motivation and open communication.
  • Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations.
  • Provides direction and support for all staff members to achieve departmental goals and objectives.
  • Ensures all Valet employees are well trained with an emphasis on detail to provide service levels consistent with the Spotlight on Service.
  • Coordinates cross-training efforts between all Valet positions.
  • Ensures that all behaviors and appearances are in compliance with established policies.
  • Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.
  • Supervises the day-to-day activity of the Valet Department and Self Park areas through customer contact and supervision of employees.
  • Ensures 100% guest satisfaction.
  • Ensures that guest problems/complaints are handled in an effective/courteous manner.
  • Oversee scheduling of valet and self-parking team members
  • Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged property with Security and Risk Management.
  • Coordinates recovery efforts with Security and Risk Management.
  • Coordinates traffic flow with the CPD and traffic officers
  • Ensures cleanliness, organization, and safe conditions of valet and surface lot areas.
  • Maintains knowledge of community and special events to accurately provide guests with needed information

  • Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
  • Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
  • Creates an atmosphere of luck and celebrates customer wins.
  • Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
  • Anticipates needs and provides fast, flawless service.
  • Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
  • Promotes Total Rewards programs and card membership.
  • Provides a warm farewell and thanks guests for visiting.
Education and Work Experience
  • High school diploma or general education degree (GED) required. College preferred. Must possess a valid driver’s license from the State, as well as a good driving record.
  • Two years experience in the parking or hospitality industry in a supervisory capacity.
  • Previous experience in valet operations preferred
Physical, Mental and Environmental Demands
  • Excellent customer service and public relations skills required
  • Strong communication, organizational, and supervisory skills required
  • Computer skills: Microsoft Office
  • Ability to work a rotating shift with fluctuating days off is required
  • Must be able to lift up to 10 pounds
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
  • Must be able to work at a fast pace and in stressful situations.
  • Must be able to communicate effectively in English, both verbal and in written forms
  • Must be able to respond to visual and aural cues.

As a part of Caesars Entertainment’s employment process, job offers will be contingent upon successful completion of pre-employment drug testing, background checks, and applicable Ohio Casino Control Commission licensing requirements. Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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