I. Position Summary:
Primary responsibility is to transport patients safely (for the patient, for self, and for others) meeting set service standards. Transport specimens, supplies, equipment, patient records, medications, film, etc. within the facility.
II. Position Relationships:
A. Responsible to: Rad Clinical Coordinator, Lead Transporter
B. Workers Supervised: None
C. Interrelationships: Works closely with patients, families and other
health care employees. Frequent contact with the general public.
III. Responsibilities and Authorities:
A. Performs other duties as assigned by the department's management staff.
B. As patient care and/or Hospital need dictates, both the assigned shift and work station may be changed by the department.
C. Participates in and promotes the “I CARE Advantage” service philosophy of Integrity, Customer Centered, Accountability, Respect and Excellence.
D. Performs essential job functions with or without reasonable accommodations.
E. Key responsibility is to transport patients safely – for patient, for self and for others. Know and practices safe lift and transfer techniques plus correct transfer techniques for a patient utilizing oxygen, etc. Demonstrates awareness of, and an understanding of, patient comfort and safety needs. Always uses proper “minimal lift” devices.
F. Responds to all requests for customer service in a professional, respectful, helpful, courteous and caring manner.
G. Transports patients promptly within set service standards.
H. Report faulty or broken equipment. Does not use to transport a patient if there is any question of safety. Ensures equipment is maintained in a clean, safe, usable condition.
I. Follows all OSHA and infection control procedures (including, but not limited to, the use of gloves when required, Universal Precautions, Personal Protective Equipment (PPE) used when necessary, hand washing precautions, equipment cleaning, etc.)
J. Flexible team player, who is willing to help other MCH employees when requested to do so, as long as it is within the scope of his/her skills/abilities and he/she has been trained to do the task in a safe manner. Displays a positive attitude, communicates effectively, and appropriately, and gets along with co-workers.
K. Participates in ongoing, in-service/training programs for personal and professional growth. Attends all mandatory MCH training sessions.
L. Follows hospital and departmental policies, procedures, rules and regulations (for example, the dress code).
M. Reports all injuries, no matter how slight, to the immediate supervisor and completes an Employee Injury Report immediately.
N. As customer service requests dictate, meal breaks and rest breaks will be flexible.
O. Maintains patient confidentiality at all times.
IV. Performance Factors Used to Evaluate Employee:
A. Escorts/transports patients to designated areas within the Medical Center campus for the following patient age categories (circle all that may apply):
1. newborn/infant 4. adult
2. pediatric (0-16 y.o.) 5. geriatric
B. Utilizes Teletracking Transport software to respond to transport requests. Productivity (transports per hour) meets set service standards. Annual average of:
1. Equal to or greater than 3 trans/hr.=4
2. 2.6 to 2.99 = 3
3. 2.3 to 2.59 = 2
4. 2.0 to 2.29 = 1
5. Less than 2 = 0
C. Utilizes Teletracking System properly, meeting set benchmarks of expected transports per hour (2.5),dispatch time (< 10 minutes), and time in-progress (no more than 25 minutes)
1. Equal to or greater than 80% compliance = 4
2. 66% to 99% compliance = 3
3. 60% to 65.9% compliance = 2
4. 50% to 59.9% compliance = 1
5. Less than 50% compliance = 0
D. Carries out transport responsibilities as needed with patient safety as the top concern. Does not use damaged or malfunctioning equipment. Follows proper lifting and patient transfer techniques and utililzes appropriate minimal lift equipment. Ensures patients have ID band prior to transport.
E. Remains in assigned work area (Radiology Department) unless dispatched to perform duties.
F. Monitors condition and location of transport equipment. Ensures equipment is treated well by staff.
G. Ensures wheelchairs and stretchers are cleaned and tagged daily.
H. Transports non-narcotic drugs to Pharmacy in sealed container when returning soiled crash carts to Central Supply.
Minimum of high school graduation or equivalent.
B. Training and Experience:
Previous health care experience an asset, not a requirement. Current CPR certification required.
C. Job Knowledge:
Telephone, pager, transport equipment, PPE, etc.
VI. Unusual Physical Demands and Working Conditions:
A. Must be able to stand for long periods of time; able to push patients by stretcher or wheelchair, using correct, and safe, lift and transfer techniques to prevent injury to patient, self or others; bending, stooping, lifting, etc.
B. Possible exposure to infectious diseases or radiation.
C. Environmental changes, such as, in lighting or temperature (for example, leaving and re-entering the facility when taking a patient to his/her vehicle).
D. Frequent lengthy travel throughout the facility.
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