Travel Advisor
Evolve Vacation Rental Network - Denver, CO

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Overview Evolve Vacation Rental Network is a high growth, Denver-based startup that is changing the landscape of the vacation rental industry and we ’re looking for a smart, passionate and entrepreneurial individual to join our team. Evolve is built on a foundation of deep industry knowledge and an unapologetic passion for customer service. If this sounds like you, please read on... Evolve is an online booking agency for vacation rental properties.

We provide owners and managers with the easiest, most effective way to generate rental income, while offering their guests the world°s best booking experience. Evolve acts as an owner ’s personal online marketing, sales and service team, handling every facet of the vacation rental marketing process - creating great listings, reaching the largest network of travelers, and offering a seamless booking process with full traveler support. All for a risk-free 10% booking fee. Our mission is to deliver owners and managers exceptional booking results with turnkey convenience at affordable fees.

We take this mission and our work very seriously. Ourselves? Not so much. The Travel Advisors are responsible for responding to traveler inquiries and providing an unparalleled rental evaluation experience.

You will be a guide for prospective renters; helping them find the vacation home that best matches their needs and preferences. The right candidate for this position is a self-starter who works creatively and tirelessly to thrill customers with great service. Responsibilities Master every detail of new homes added to the Evolve Network Lightning-fast response to traveler booking inquiries Develop a genuine understanding of what each traveler needs Apply that understanding of traveler needs to match the traveler with the vacation rental that best suits them Thrill travelers with over-the-top service throughout the evaluation and booking process Own the post-trip survey process to measure accuracy of the home listing and Net Promoter Score (even better if you know what this is) Experience 1-2 years of sales or customer service experience Travel-related experience even better Early stage start-up experience a plus An interesting story of your life to date Skills You are physically incapable of pronouncing the words “that ’s not my job ” Violently allergic to all forms of entitlement and/or credit-seeking Jaw-dropping verbal and written communication skills Highly orginized and detail-oriented You caught the misspelling in the previous bullet point CRM black-belts will have a leg up If you can ’t use basic computer programs (e.g., Word, Excel, Google Docs) this is not a good fit for you So social media savvy that you think it ’s lame to describe yourself as “social media savvy ” Start-up worthy: maniacal work ethic, run-through-brick-walls mentality, thrive in a fluid environment with rapidly changing priorities If you have any of the following, or can at least name the movie, please let us know... “nunchuck skills, bow-hunting skills, computer-hacking skills...

” Education Four-year undergraduate degree from a school we ’ve heard of Benefits The Basics - Medical, vision, and dental insurance. Equity - The company°s success is your success. A Voice - Our employees° opinions and ideas are valued, heard, and often implemented. Town Hall - Hosted by our co-founders, weekly Town Halls offer an opportunity to learn the business from the inside out, with candid company updates, industry-leading guest speakers, and direct communication.

Fun - Less cheesy Office Space-esque Hawaiian Shirt Days and more actual fun ... you know, like the kind you normally have outside of work. Community - We think Denver is an amazing place to live and work, and we want to keep it that way.