Travel Agent I
AAA Club Partners - Hamilton, NJ

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Job Description:
The role supports member sales and service on multiple
levels, by handling incoming calls and/or emails related
to commodity travel products (air, car & hotel inquiries
& reservations). This role utilizes relationship-selling
to aid members and clients in maximizing Membership and
Travel benefits. This role has grown from a general
information and support role to much more sales and
service for mid-range Travel Services and certain member
activities.

DUTIES/RESPONSIBILITIES/SCOPE:
  • Serve members/clients on the telephone or by email
by providing Air, Car, Rail & Hotel reservations.
  • A concentration on Diamond Elite and Preferred
vendor products is required. (25%)
  • Book and counsel members on domestic hotels and cars
(25%) Operates and is familiar with applicable
automated airline reservation and ticketing system.
Assumed proficiency within 6-12 months. (15%)
  • Complies with all ARC regulations and AAA Club
Partners policies and procedures in the collection
and handling of assets. (5%)
  • Provides best possible customer service (5%) Meet or
exceed established production goals (5%).
  • Book ATI (5%) Counsels members concerning auto
travel requests for maps and tour books (5%) Assists
members with auto travel plans by providing hotel
reservations along planned route. (5%) Complete
other related duties as assigned. (3%) When
appropriate, cross sells AAA Diamond Advantage
Credit Card to our members. (2%)

Job Requirements:
Ability to respond to customer inquiries and interact
with individuals at a level normally acquired through
the completion of a high school degree or equivalent and
1 year previous sales and/or customer service
experience.
Effective written and oral skills to enable accurate
completion of paperwork. Proficiency with computer
software programs and internet access.
Ability to work overtime and/or holidays necessitated by
business and/or weather conditions.

AAA Club Partners - 14 months ago - save job - block
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