Travel Counselor Job
American Express 2,007 reviews - United States

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Travel Counselor-13010086

American Express Corporation has been in business for over 150 years. American Express Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings and outstanding customer service. The successful candidate will be responsible for providing corporate business travel arrangements for corporate clients, including air, rail, hotel and car for domestic and international reservations around the world. Travel Counselors counsel clients on efficient routes, international itineraries, lowest available fares, exchange rates, travel products and services, while ensuring best in class customer service


* 2 years Corporate Travel experience required
* Must have current Sabre GDS skills

* Must have current RezOne Plus skills
* Knowledge of the online booking tools
* Ability to own the reservation from start to ticketed PNR
* Ability to lead a call
* Sales experience a plus
* Domestic and international destination knowledge required
* Exceptional customer servicing skills
* Attention to detail with a focus on quality
* Strong telephone techniques, relationship skills, and outstanding “vocal” communication skills (i.e. smile in your voice, conveying empathy, “yes” we can do that)
* Strong consultative selling skills, decisive and successful problem solving abilities
* Ability to work independently in a fast paced environment, talk & type at the same time, simultaneous screen navigation, while also maintaining a strong team commitment
* Must be able to work flexible shifts.
* Middle Market Directs’ hours of operation is 8a-9p ET

Axcess@Home Requirements:
- Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
- Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
- Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
- Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
- High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
- Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)

Job: Travel
Primary Location: United States
Schedule: Full-time

About this company
2,007 reviews
We’re a company of inclusion—built on service, secured by trust and driven by forward thinking. For more than 160 years,...